UK Power Networks - How do you get my power back on?
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How do you get my power back on?

Our automatic alarm systems usually alert us of any large power outages. With smaller power outages, however, we rely on customers telling us. Once we know of a power outage, we urgently investigate where the problem originates. Initially, we’ll try to remedy it from our control centre, which is the quickest way to get your power back on. If we can’t, our engineers will travel to the local substation site to investigate and restore power as quickly and safely as they can. 

Keeping you informed 
Our engineers will feed regular updates to our contact centre on how the work is progressing. Through our website, text messages, telephone messages and calling customers back with updates, we’ll do our best to keep you informed. 

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