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Another issue

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Report another issue

Please complete this form with details of the issue and we'll log it to ensure it’s looked into as soon as possible. During busy periods it may take us a little longer to log your fault but we will endeavour to get back to you as quickly as possible. Between the hours of 1:00am and 6:00am please call us on 0800 31 63 105 or 105 (free to call from a landline or mobile phone) for an immediate response.

If you have an emergency to report please call us as soon as possible on 0800 31 63 105 or 105 - free to call from a landline or a mobile phone. Please treat electricity cables as live, stay away and call us immediately. If you see electricity lines that are down or causing significant risk to the public please call 999.

Your details


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Address of where the issue is:*


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Information about your issue

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Is the situation dangerous?*
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If the issue is at your property, please let us know if anyone is isolating, shielding or experiencing any Covid-19 symptoms:

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We are committed to protecting and respecting your privacy. The information you provide will not be used for marketing purposes but we work with two research organisations, Rant & Rave and Explain Research who may contact you for feedback about our service. Your feedback is shared with us and Ofgem, our regulator. We will not sell or pass on your information to any other third party for any purpose. For more information on how we will treat your personal data, please read our privacy policy.

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