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Power cut payment form

We would like to apologise for the inconvenience caused by the recent power cut in your area. We understand the problems of being without power and would like to assure you we work hard to complete repairs as quickly as is safely possible.

Like all electricity distributors, UK Power Networks operates to Guaranteed Standard payments set by our regulator Ofgem. Under these standards, customers without power continuously for more than 12 hours are entitled to a payment.

Please complete the form below and we will arrange for the payment to be sent. While we are sorry for any additional losses, under the National Terms of Connection, we are not liable for losses. This is always a matter for your insurance. We are happy to provide a letter for your insurance company if they require it, and if you have any further queries please call us on on 0800 028 4587 or email us:



First name:*


Email address:*

Address of where the power was off:*


Telephone number:*

UK Power Networks reference number (if you have been issued with one):

Name of person that cheque is to be made payable to*

Would you like us to send all correspondence to the address above?*
Yes No

Your data
We are committed to protecting and respecting your privacy. The information you provide will not be used for marketing purposes. We will not sell or pass on your information to any other third party for any purpose. For more information on how we will treat your personal data, please read our privacy policy.

* Mandatory field