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Agencies work together to keep vulnerable residents safe and warm

Suffolk Fire and Rescue Service, local utility providers and Warm Homes Health People have joined forces to help keep residents in a Suffolk village safe and warm.

From Press releases - 10 February 2017 12:00 AM

Agencies work together to keep vulnerable residents safe and warm 1 (002).jpg

Electricity firm UK Power Networks, was among agencies in Kirkley, Lowestoft, on Thursday (February 9th) visiting homes to advise on general home safety advice and identify residents who would benefit from additional support in the event of a cut to water, gas or electricity supplies.

During the day there was a team based at the Kirkley Children’s Centre on Kirkley Street, Lowestoft and also at the Kirkley Community Centre, in London Road, Lowestoft, to provide expert advice for local residents.

UK Power Networks has a Priority Services Register which means it can provide additional help, support and advice during a power cut to vulnerable customers on the register, such as the elderly, families with young children, and people with special needs or health conditions.

Matt Rudling, director of customer services at UK Power Networks, said: “We know from our previous partnership work with local fire & rescue services that this is a great way of giving information to people who may be eligible to apply for extra support in a power cut.

“All sorts of people can feel vulnerable without electricity and we want to spread the word about the additional free services we can provide to those on our Priority Services Register.”

Customers on the register can access extra help services including:
• A 24-hour priority phone number
• A dedicated team who will keep them updated during a power cut
• Tailored support if needed such as home visits, hot meals, advice and keeping friends and relatives updated
• In certain cases a hotel overnight and transport to the hotel
Suffolk county councillor Beccy Hopfensperger, cabinet member for Adult Care, said: “Suffolk's Warm Homes Healthy People project helps vulnerable people and families make their homes warmer and cheaper to heat.
“The project can provide access to grants to help pay for insulation and basic draught proofing, financial assistance towards the cost of repairs or replacements, as well as suggesting energy efficiency improvements.
“This partnership is a great way to help vulnerable members of the community find out what support and assistance might be available to them.”
Councillor Matthew Hicks, cabinet member for environment and public protection said: “Suffolk Fire and Rescue Service visited residents in Kirkley to give safety advice, help them to check their fire alarms and encourage regular testing.

“Events like these are a great way to engage with the community and raise awareness about fire safety in the home.”

To apply to join the register visit, call 0800 169 9970, or email

UK Power Networks also recently joined forces with other electricity network operators to launch a new free number 105 that allows anyone, no matter where they are, to contact their local operator and report, or get information, about a power cut in their area.