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Extra support for those who care for others

Hospitals, hospices and care homes that look after vulnerable people are now able to get extra support if they ever have a power cut on their premises, thanks to a special new register from the country’s largest electricity provider.

From Press releases - 2 June 2020 12:00 AM


The Extra Care Register is aimed at helping those who protect others, including Special Educational Needs schools, health treatment centres, schools and nurseries. On the rare occasion, that there is an unplanned power cut, or a planned power cut to allow essential work, the care organisations’ needs are instantly visible to customer service teams.

These organisations are treated as high priority, given a single point of contact and sometimes a member of staff will be on site to help them.

More than 8,500 organisations have already joined the register, and most have also been helped with their resilience planning. Experienced care organisations have also offered their help and advice by sharing their best practice with smaller organisations so they can formulate a plan. This has proved particularly useful to help practice drills for those with staff who work 24/7 shifts.

Kerry Potter, consumer vulnerability manager said; “It’s vital that we help those who protect others. We understand how important it is to provide advice about extra resilience to organisations who can better prepare themselves in the event of a power cut. The Extra Care Register gives them peace of mind that we know what their needs are, and can help.”

Some of the vital care services which have been helped in the past year include a care home in Sutton, Surrey whose manager said: “The lady I spoke to on the day was very helpful. She understood we were a care home and without power elderly residents would be at high risk. She added the address to the Extra Care Register, which I did not know existed. Our power was restored as a result very quickly. She called back to check everything was back to normal before she left work. She did not have to do that. She went beyond her duty to ensure our residents were safe. I was amazed that there are people who take their jobs so seriously and go out of their way to help.”

Organisations involved in caring for others can call 0800 169 9970 and ask to join the Extra Care Register free of charge.