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Live twitter Q&A launches call to action on vulnerable customers

UK Power Networks’ customer service director will launch his fifth live Twitter Q&A tonight with a passionate public call to action on the Priority Services Register.

From Press releases - 31 January 2017 12:00 AM

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Matt Rudling will open the live session on Facebook for the first time by giving his perspective on the company’s social role and the extra help electricity distributors can offer to vulnerable customers during power cuts - when they join the Priority Services Register.

He will urge people to make a pledge to recommend the free service to friends and family in vulnerable situations, as research still indicates that many are unaware of the service. He will say if everyone told someone they knew about the service – grandparents, neighbours, colleagues or friends in vulnerable situations – it could make a big difference.

Those who can be helped include pensioners, people on medical equipment powered by electricity mains at home such as dialysis or nebulisers, households with young babies and disabled people. People in London, the South East and East of England can apply to join the register at, ring 0800 169 9970, or email

Once Matt has introduced the session, customers can ask him questions from 4pm to 6pm.

He said: “I’m really looking forward to hosting one of our regular Twitter Q&As tonight. That’s an opportunity for you to ask anything you like about UK Power Networks, the services we offer and the work we do.

“This time I’m particularly interested to find out what you think our social role should be, in terms of the impacts we have on our communities, in particular those who may be more vulnerable during a power cut or suffering from energy bills and the costs associated with that.

“Ask me anything you like, do get in touch tonight, I’m really looking forward to hearing from everybody. It’s a great way to find out what you are thinking and more importantly, help us to improve our services.”

Customers can get involved via @ukpowernetworks or by searching UK Power Networks on Facebook, then ask Matt any questions on Twitter or Facebook using #askourdirector. A copy of the Q&A will be available on UK Power Networks’ website tomorrow.

You can watch Matt’s video here, inviting customers to get involved: