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Power company pairs with charity to help older people across Hertfordshire

The UK’s biggest electricity distributor has boosted its support for elderly customers in Hertfordshire by teaming up with a local charity.

From Press releases - 25 October 2018 12:00 AM


UK Power Networks owns and maintains the overhead lines, underground cables and substations which distribute electricity to eight million customers across the East of England, London and the South East.

A new partnership between the power company and the charity Small Acts of Kindness is designed to make older people in the region more aware of the support on offer to them.

Those households signed up to UK Power Networks’ Priority Services Register can receive free extra help if they ever have a power cut, such as hot meals, home visits and hotel accommodation.

Small Acts of Kindness have distributed more than 5,000 gift bags to older people in Hertfordshire to residents they know may be potentially be cold in their homes.

As well as a fleece blanket, thermal hat and other warm clothing items these gift bags will also contain information on key support services including a Priority Services registration form.

The charity calculates that of 1,154,800 people live in Hertfordshire, more than 248,000 are over 60 and one in five of this number often spend the day alone.

Kerry Potter, priority services manager for UK Power Networks, said: “It is vital for us reach out into the communities we serve with our winter resilience messaging and ensure those most in need of extra help receive it when required.

“Partnering with an established local charity like Small Acts of Kindness is a great initiative to bring helpful information and practical support to vulnerable people who need it most.

“Small Acts of Kindness is a wonderful charity who work to reduce the negative impact of isolation on the physical and mental wellbeing of older people and working together will help us reach people who may not be aware of the benefits of joining our free Priority Services Register.”

Lynne Misner CEO of Small Acts of Kindness said, “We are absolutely delighted to be working in partnership with UK Power Networks.

“A recent report from the Jo Cox Commission on Loneliness said: ‘Tackling loneliness is a generational challenge that can only be met by concerted action by everyone. Together we can make a difference’. We are confident that this new partnership will make a difference to some of the most vulnerable older people in our community.”

With winter approaching, part of preparing is making sure you know what to do in the event of the power cut. These are increasingly rare, but can still happen, especially during periods of severe weather and can be particularly worrying for people in vulnerable circumstances.

UK Power Networks has a Priority Services Register.To apply visit, ring 0800 169 9970, or email