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Power cut tracker a first for industry

More than a million people have tracked a power cut like they track a parcel, thanks to a new innovative tool introduced by UK Power Networks.

From Press releases - 9 October 2019 12:00 AM

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In the past year 1.5 million people used the company’s new power cut tracker, to find out when an engineer is on the way, had arrived and when their power was going to be restored – allowing them to better plan their daily lives during a power cut.
The electricity industry’s first ever tracker works on all smart phones, tablets and desktops with customers being able to access information when and how they need it, in the way they choose.

The firm tested tracker designs with individual customers including people with a range of disabilities. Feedback informed changes to the design, and ideas were also incorporated from the Plain English Campaign ensure the language was easy to understand.

Marketing communications manager Toni Calder said: “We adopted an agile methodology, to learn as we go, incorporating feedback at every stage, and not being afraid to go back and produce second and third prototypes while we continually tested. It was only when we were totally confident the tracker was endorsed by our testers, that we launched it.”

UK Power Networks keeps the lights on for more than eight million homes, schools, hospitals and businesses across London, the South East and East of England. The company invests more than £600 million annually in maintaining and improving electricity networks.

Visit the new power cut tracker at: www.ukpowernetworks.co.uk/powercut