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Power firm aims to help businesses and economy recover

The UK’s biggest electricity distributor today announced it is restarting work to help customers who would like a new connection or upgrade to the electricity network.

From Press releases - 12 May 2020 12:00 AM

UK Power Networks will contact people who received quotes and design work during the coronavirus pandemic, to arrange site visits safely and start work. Most connections work, with the exception of supporting national infrastructure and health facilities, paused in late March when the company suspended non-essential utility works to help limit the spread of Covid-19.

Specialist teams will also resume work on building and upgrading its electricity substations. Some of over 100 investment projects that were required to keep power flowing, continued in April but the majority will now restart during May with updated, safe working methods.

UK Power Networks’ first priority is to keep its employees, contractors and customers safe, by carrying out work in line with the latest Covid-19 national guidance. The company is also asking customers not to approach its keyworkers in the community, unless it’s an electricity emergency – and, if they do, to maintain social distancing at all times.

Mark Adolphus, director of connections and safety at UK Power Networks, said: “We have been following Government announcements and Public Health England advice closely and have decided that the time is right to restart the delivery of the full project portfolio. New or enhanced connections to the electricity network will help pave the way for many companies and employers to rebuild their businesses successfully. We have kept in touch with customers throughout, and would like to thank them for their understanding as we all play our part in the national effort to respond to the pandemic. If your project was impacted, we thank you for your support and our team will be contacting you to agree the delivery programme.

“When we decided to suspend non-essential work back in March we took a snapshot of what stage each project was at, to make the resumption of our services more straightforward. We’ve designed ways to restart work while continuing with social distancing, so we are ready to go now for our customers.”

For more customer information see: