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Social isolation is top of the agenda for power network

Local authorities, charities and business from across the East are discussing the growing issue of social isolation with the UK’s biggest electricity distribution network operator, at a stakeholder engagement roadshow today (Monday).

From Press releases - 5 February 2018 12:00 AM

UK Power Networks, which delivers electricity to a quarter of the UK’s population, is holding its latest roadshow in Norwich to give stakeholders the opportunity to voice their opinion on how the network can support customers in vulnerable situations, including those who are socially isolated, how data is used to improve services and how large infrastructure projects affect local communities.

Stakeholders at the events will also be amongst the first to see the company’s new website, which provides real information on power outages in London, the East and South East.

Kerry Potter, consumer vulnerability manager for UK Power Networks, said: “It’s essential we continue to grow our understanding of vulnerability so that we can best serve all our customers.

“Our customers on average only experience a power cut once every two and half years, but we understand that when interruptions do happen, some customers need more help than others.

“Stakeholder Roadshows like the one in Norwich, enable us to better understand the needs of specific groups of customers and what the services are that we can provide to them.”

Anyone who could be more vulnerable in a power cut, can join UK Power Networks Priority Services Register and receive free help in the event of a power cut. Anyone wanting to join the register should call UK Power Networks for free on 105.

The roadshows are just one part of an extensive community engagement programme run by UK Power Networks.  Future energy, innovation, safety and fuel poverty are just some of the issues the network has discussed with thousands of people across London, the East and South East of England over the last 12 months. UK Power Networks is also holding stakeholder roadshows this week across in London and Hastings.