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UK Power Networks appoints the Chair of its Customer Engagement Group

UK Power Networks is delighted to announce the appointment of Ann Bishop as the Chair of its RIIO-ED2 Customer Engagement Group (CEG).

From Press releases - 10 June 2019 12:00 AM

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The company, which delivers power to more than 18 million people across London, the East and the South East of England is forming a new and independent CEG. Its members will be a cross-section of specialists and it will hold the company to the highest standards in leading edge customer engagement. The CEG will help ensure that UK Power Networks’ business plan for the regulatory period starting in 2023 meets the needs of all customers while contributing to the creation of the low carbon economy that is fundamental to future generations.

Ann has worked for more than thirty years with regulated infrastructure businesses and regulators in the UK and internationally. She is the founder of Indepen, which is known for promoting constructive challenge to the status quo and has convened and chaired cross disciplinary groups to address controversial issues in the public, private and third sectors. She has a wealth of governance experience from working with boards and leading panels to review and challenge the thinking, strategies and plans of infrastructure businesses. Ann has lived and worked in our region for over three decades and understands the region and its rich diversity of customers and stakeholders.

Speaking about her appointment, Ann said: “I am delighted to be given the opportunity to lead UK Power Networks’ CEG. It has never been more important to ensure that the energy networks meet the needs of their customers. I will use my experience and that of the panel to encourage ambition in UK Power Networks as it prepares its RIIO-ED2 business plan.”

Basil Scarsella, chief executive of UK Power Networks, said: “Ann brings a unique blend of knowledge, skills and perspective to this role. Her determination and energy to make sure that customers’ real priorities are central to our business plan will ensure that we will deliver what matters most to our customers.  The CEG has a crucial role to play in critiquing our planning and importantly providing Ofgem with an independent view of our processes. This will be across areas including customer research and services, support for vulnerable households, investment in innovation and our transition to becoming a distribution system operator.”

UK Power Networks will support Ann in recruiting members to the Group to ensure a broad and diverse range of expertise, views and ideas are represented.