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UK Power Networks launches new partnership with Suffolk Family Carers

UK Power Networks has marked Carers’ Week by launching a major new partnership with Suffolk Family Carers.

From Press releases - 15 June 2017 12:00 AM

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The exciting ongoing partnership will see Suffolk Family Carers help distribute emergency boxes to people who need extra support during power cuts going forward.

UK Power Networks owns and maintains the overhead lines, underground cables and substations which distribute electricity to eight million customers across the East of England, London and the South East.
The emergency boxes will be given to Suffolk Family Carers who will identify those in the region who should be provided with them, notably those medically dependent on electricity.
The pack contains helpful items including a plug-in-the-wall torch that automatically switches on when there is a power cut, a glow stick and a storage bottle where people can keep vital personal and medical information in the event of an emergency.
Interruptions to power supplies are rare but they can still happen occasionally for a range of reasons. Power cuts are disruptive but for many people, especially vulnerable people, they can be worrying.
By working together with the charity, UK Power Networks will also ensure carers who have not already done so can enlist with the free Priority Services Register.

This is for customers who may need additional support in a power cut such as older or disabled people, customers with dementia or families with young children.  Extra services available include hotel accommodation, hot meals, or home visits.

Kerry Potter, Priority Services Manager for UK Power Networks, said: “This is a significant new partnership for us as we continue to reach out into the communities we serve and ensure those most in need of our priority help receive it when required.

“At UK Power Networks, we are always looking for new ways to help people who need it and   explore new methods of finding more customers who will appreciate extra reassurance. It means our dedicated team know who to contact to provide tailored support during power cuts.
“The emergency pack was designed with customers who are medically dependent upon electricity, with the purpose of feeling more prepared in the unlikely event of a power cuts.

“Power cuts don’t happen very often these days and this partnership is to help ensure that customers who are most at risk feel confident that they know what to do and that we know about them and the or needs, via the Priority Services Register.”

David Grimmer, Health & Social Care Project Manager for Suffolk Family Carers, said: “Our Adult Services team are thrilled to be working in partnership with UK Power Networks to identify family carers for the Priority Services Register and feel the priority packs will be of great benefit to those in need.”