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Utility Networks combine to put all information in one place for householders

A group of utility partners has launched a new handbook designed to keep householders safe and save them money.

From Press releases - 15 March 2018 12:00 AM

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A total of eight utility network organisations have joined forces to produce an information guide pointing people in the right direction to receive support on a range of issues.

UK Power Networks is supporting the guide alongside Affinity Water, Anglian Water, Essex & Suffolk Water, Cadent, SGN, South East Water, Southern Water and Thames Water.

The expert tips from electricity, gas and water companies are based on what customers have said they want to know most.

While the booklet is there for emergencies such as fixing a power, water or gas problem, it also provides more everyday knowledge and advice including how to read meters, switch suppliers and best use energy-saving ideas.

The Utility Networks group was formed to bring together the gas and water distribution companies in the same distribution area to provide a joined up utility response for customers.

Kerry Potter, priority services manager at UK Power Networks said: “We continue to reach out into the communities we serve and this guide is a fantastic example of utility companies working together to ensure people get all the help and advice they need in one place.

“At UK Power Networks, we are always looking for new ways to support people who need it and we regularly hold Utility Forums to look at what we can do collectively for our respective customers and that includes saving them money.

“The guide will tell them who to contact for support for them and their families and is full of useful information on how to keep safe and warm. It is a one-stop shop for everyone who needs it and will be distributed as widely as possible by ourselves and our partner organisations.”

UK Power Networks owns and maintains the overhead lines, underground cables and substations which distribute electricity to eight million customers across the East of England, London and the South East.

As well as the advice to call 105 in a power cut, the company tells how to keep safe near electrical equipment in the guide as well as pointing to the additional support it provides vulnerable customers through its Priority Services Register (PSR).