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Power Cuts

Power Cuts

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Text updates during a power cut

If your power’s off, we can keep you updated with text messages.

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Planned power cuts

From Power Cuts

Sometimes we may need to switch off your power while we work on electricity cables nearby. For example, we could be replacing or repairing an underground cable or equipment that is old or damaged. Or we could be making changes to overhead lines because one of your neighbours has asked us to. For our engineers to carry out this work safely, we have to switch off the electricity supplies serving the area.

But don’t worry - we will tell you before we do that unless it’s an emergency situation. We’ll send you a note through your door, in advance, that will give you the times we expect to switch off the power and when it is due back on (cards shown below).

 

  

For helpful advice during a power cut, click here

If you need to contact us, call us at any time of the day or night on the numbers to the left-hand side of the screen. If we have sent you a card in the post, the relevant engineer’s contact number should be on there.