Power Cuts

Priority Services Register - update or remove details

Registration form

We understand that things change, and it is important that the information we hold on our Priority Services Register is up-to-date, so we can provide you with the support you need especially in the event of a power cut. This is why we get in touch to ask you to update your information every 18 months.

If you would like to receive a copy of our Priority Services Register application form in large font, in EasyRead or in Braille, please call 0800 169 9970 or email us at and we will be happy to arrange this for you. You can also download our Easy Read form and language forms from our Priority Services resources and downloads page.

We take our data privacy seriously, if you would like to view our Data Policy please click here. You can also view the Priority Services Promise here.

I want to remove a property from the Priority Service Register

I want to update my details

Please complete this short form with your new details and we will update our Priority Services Register.

Address: House number or name *


Who should we contact about the property during a power cut?

First name:*

Last name:*

Telephone number:*
Mobile number:
Email address:

Is there anyone else we can contact about the property during a power cut?

First name:

Last name:

Telephone number:
Mobile number:
Email address:

Please select if anyone in the properties needs meet any of the following criteria:
Reasons for inclusion:*
  Rely on medical equipment
  Chronic/ serious illness
  Safety concern
  Poor mobility
  Communication need
     (such as blind, partially sighted, Deaf or non-English speaking)

  Dementia(s)/Cognitive impairment
  Developmental condition
     (such as ADHD, Autism Spectrum Disorders, Down Syndrome and Dyspraxia)
  Pensionable age
  Family with young children 5 or under
  Mental health
  Temporary registration
     (such as a recent bereavement, divorce, redundancy, major surgery or stay in hospital)
  Water dependent

To offer this service, we'll keep your information you have given us and only contact you if there is a power cut or to provide information about the Priority Services Register.

You can update your information at any time. If you are completing this form on behalf of someone else, by completing it you confirm that you have the permission of that person to do so.We will not sell or pass on your information to any other third party for any purpose. For more information on how we will treat your personal data, please read our privacy policy.

Would you like to receive priority support from your energy supplier (the company you pay your energy bills to) including their meter operators and your gas distribution company? We may also be able to share your information with your water supplier to enable you to receive their priority support, depending on who your supplier is. Please tick this box if you are happy for us to pass your information to your energy and water supplier (if your water company is part of our priority services collaboration). .

Would you like to get contacted by UKPN between 10 PM to 7 AM

Text for Life

* Mandatory field