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Help and Advice

Priority Services Register

Application form

The Priority Services Register is free to join. It helps us to look after customers who have specific communication, access or safety needs. If you live in London, the South East or the East of England, we can offer extra support when you need it, for example if you experience a power cut. To be added to our Priority Services Register, please complete our short form below.

If you would like to receive a copy of our Priority Services Register application form in large font, in EasyRead or in Braille, please call 0800 169 9970 or email us at psr@ukpowernetworks.co.uk and we will be happy to arrange this for you. You can also download our Easy Read form and language forms from our Priority Services resources and downloads page.

For more information on how we will treat your personal data, please read our privacy policy and our Priority Services Promise.


Please complete all mandatory fields marked with *


Address: House number or name *

Postcode:*

Who should we contact about the property during a power cut?
Title:

First name:*

Last name:*

Telephone number:*
Mobile number:
Email address:


Is there anyone else we can contact about the property during a power cut?
Title:

First name:

Last name:

Telephone number:
Mobile number:
Email address:

Please let us know your reason for registering by selecting any of the options applicable to you or anyone else living in the property*
  Rely on medical equipment
        Heart, lung and ventilator
        Dialysis, feeding pump and automated medication
        Oxygen concentrator
        Nebuliser and apnoea monitor
        Medically required showering/bathing
        Careline/ telecare system
        Refrigerated medicines
        Stair lift, hoist and electric bed
  Chronic/ serious illness
  Safety concern
        Oxygen use
        Poor sense of smell/taste
  Poor mobility
        Physical impairment
        Unable to answer door
        Restricted hand movement
  Communication need
     (such as blind, partially sighted, Deaf or non-English speaking)
        Unable to communicate in English
        Blind
        Partially sighted
        Hearing impairment (inc. Deaf)
        Speech impairment

  Dementia(s)/Cognitive impairment
  Developmental condition
     (such as ADHD, Autism Spectrum Disorders, Down Syndrome and Dyspraxia)
  Pensionable age
  Family with young children 5 or under
  Mental health
  Temporary registration
     (such as a recent bereavement, divorce, redundancy, major surgery or stay in hospital)
        Post hospital recovery
        Young adult households (under 18)
        Life changes (such as recent bereavement or redundancy)
  Water dependent


Looking after your information

To offer this service, we'll keep the information you have given us and only contact you to provide you with support during a power cut or to provide information about the Priority Services Register or other essential services. Your personal information will not be used by us or our partners for marketing purposes, but we work with a range of support partners or other organisations that may contact you for feedback about our service.

You can update your information at any time. If you are completing this form on behalf of someone else, by completing it you confirm that you have the permission of that person to do so.

For more information on how we will treat your personal data, please read our privacy policy and our Priority Services Promise.


Would you like to receive priority support from your energy supplier (the company you pay your energy bills to) including their meter operators and your gas distribution company? We may also be able to share your information with your water supplier to enable you to receive their priority support, depending on who your supplier is. Please tick this box if you are happy for us to pass your information to your energy and water supplier (if your water company is part of our priority services collaboration).

Would you like to get contacted by UKPN between 10 PM to 7 AM

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