ServicesPower CutsHelp
SERVER12

Data FAQ’s

Text updates during a power cut

If your power’s off, we can keep you updated with text messages.

Register for this service

Follow us

Twitter Icon Facebook Iconfbmessanger

Instagram Icon linkedIn Icon YouTube Icon


Top FAQ’s that you may have on how we handle your data. 

Your data controller is UK Power Networks (Operations) Limited which may be contacted at DPO@ukpowernetworks.co.uk.

Our nominated Data Protection Officer is Juan Infante.

The Data Protection Officer (the “DPO”) is responsible for monitoring our compliance with the GDPR, for informing and advising our business of its obligations in relation to the processing of personal data. The DPO is the point of contact with the ICO, the UK’s data protection supervisory authority, and is the person to whom you should direct any enquiries.

Juan can be contacted at DPO@ukpowernetworks.co.uk

UK Power Networks processes the personal data held about you in the following ways:

What we use your personal data forOur reasons / legal justifications for using personal data in this way
To help us distribute electricity to you
  • To enable us to comply with legal obligations to which we are subject
  • To perform a task carried out in the public interest
  • To allow us to enter into or perform our contract with you
  • To pursue legitimate interests of our own or those of third parties
To manage your application for a connection of your premises to our electrical distribution network and, once made, to manage the continuation of that connection
  • To enable us to comply with legal obligations to which we are subject
  • To perform a task carried out in the public interest
  • To allow us to enter into or perform our contract with you
  • To pursue legitimate interests of our own or those of third parties
To manage applications for an enhanced capacity of supply or any change to your existing connection
  • To enable us to comply with legal obligations to which we are subject
  • To perform a task carried out in the public interest
  • To allow us to enter into or perform our contract with you
  • To pursue legitimate interests of our own or those of third parties
To manage applications for disconnection from our electrical distribution network
  • To enable us to comply with legal obligations to which we are subject
  • To perform a task carried out in the public interest
  • To allow us to enter into or perform our contract with you
  • To pursue legitimate interests of our own or those of third parties
To respond to interruptions in the electricity supply to premises that you occupy
  • To enable us to comply with legal obligations to which we are subject
  • To perform a task carried out in the public interest
  • To allow us to enter into or perform our contract with you
  • To pursue legitimate interests of our own or those of third parties
  • To protect your/a third party’s vital interests
To provide you with updates and alerts, such as the estimated time for the restoration of your electricity supply following an interruption in supply (For example, in the event of a power cut due to bad weather.)
  • To enable us to comply with legal obligations to which we are subject
  • To perform a task carried out in the public interest
  • To allow us to enter into or perform our contract with you
  • To pursue legitimate interests of our own or those of third parties
To advise you in advance of planned interruptions to your electrical supply (For example, when we need to perform maintenance relating to our cables.)
  • To enable us to comply with legal obligations to which we are subject
  • To perform a task carried out in the public interest
  • To allow us to enter into or perform our contract with you
  • To pursue legitimate interests of our own or those of third parties
To monitor our work and maintain our records
  • To enable us to comply with legal obligations to which we are subject
  • To perform a task carried out in the public interest
  • To allow us to enter into or perform our contract with you
  • To pursue legitimate interests of our own or those of third parties
To administer and improve our website and other communications with you
  • To enable us to comply with legal obligations to which we are subject
  • To perform a task carried out in the public interest
  • To allow us to enter into or perform our contract with you
  • To pursue legitimate interests of our own or those of third parties
To enable compliance with statutory and legal obligations
  • To enable us to comply with legal obligations to which we are subject
  • To perform a task carried out in the public interest
  • To allow us to enter into or perform our contract with you
To detect, investigate and prevent fraud and other criminal offences
  • To enable us to comply with legal obligations to which we are subject
  • To perform a task carried out in the public interest
  • To allow us to enter into or perform our contract with you
  • To pursue legitimate interests of our own or those of third parties
  • To protect your/a third party’s vital interests
To respond to any complaint that you might make
  • To enable us to comply with legal obligations to which we are subject
  • To perform a task carried out in the public interest
  • To allow us to enter into or perform our contract with you
  • To pursue legitimate interests of our own or those of third parties
To contact you in an emergency
  • To enable us to comply with legal obligations to which we are subject
  • To perform a task carried out in the public interest
  • To allow us to enter into or perform our contract with you
  • To pursue legitimate interests of our own or those of third parties
  • To protect your/a third party’s vital interests
To answer general enquiries that you may make
  • To enable us to comply with legal obligations to which we are subject
  • To perform a task carried out in the public interest
  • To allow us to enter into or perform our contract with you
  • To pursue legitimate interests of our own or those of third parties
To conduct market research as required to do so by regulatory bodies such as Ofgem and to improve the service that we provide you
  • To enable us to comply with legal obligations to which we are subject
  • To perform a task carried out in the public interest
  • To allow us to enter into or perform our contract with you
  • To pursue legitimate interests of our own or those of third parties

We will give your personal data to:
• our contractors, for example to make a connection to or to repair a fault on the electricity distribution system to which you are connected or for us to do work in proximity to it;
• Ofgem and its contractors or to allow you to be surveyed by Ofgem;
• Your electricity supplier to enable billing.

• Until you no longer want your premises connected;
• To connect your premises to one of our electricity distribution systems: 12 years from its energisation;
• Wayleaves and easements: until the electric lines and/or electrical plant to which they relate are removed;
• If you are on our Priority Services Register: until you or your energy supplier tell us that you no longer wish to be on that register;
• Data received from your supplier to allow us to tell you about an interruption in the supply of electricity: until your supplier provides us with more recent data for those premises;
• Questions that you ask about our service, for example the occurrence of a fault and its repair: until the connection is no longer required;
• Where we have not mentioned a period, the criteria by reference to which we will determine our retention will be whether the data will help us perform our legal obligation to distribute electricity, whether to you or others. 

Yes, at any time.  If you do so and we do not process your personal data for any other lawful reason, we won’t be able to deal with the matter which required you to give us your consent.  

The provision of your personal data is a legal requirement to allow us to distribute electricity to you: without your personal data it may be difficult or impossible for us to perform all of our legal obligations to you, which could affect your ability to receive electricity.   So, for example, if you refuse to provide us with your name, address and contact details in an application for a connection to one of the electricity distribution systems that we operate, it will not be possible to provide that connection.   Another example: If you or someone in your household has a disability or wider vulnerability and remove yourself from our Priority Services Register, we would be unable to help you when your supply of electricity is interrupted.  It is for you to decide whether having electricity/receiving assistance is important to you.

No, we do not. 

No, we will not. 

You can:
• object to the processing of your personal data;
• request access to and rectification of your personal data;
• request erasure of your personal data (in certain circumstances);
• ask for your data to be transferred.

 To discuss these matters further, please contact us by emailing   DPO@ukpowernetworks.co.uk.

Yes.   If you are unhappy with the way in which you think UK Power Networks has dealt with your personal data, please contact our data protection officer to give him the opportunity of trying to put matters right for you.