ServicesPower CutsHelp

Power cut

Report a power cut

Please complete this form with details of the issue and we'll log it to ensure it’s looked into as soon as possible. During busy periods it may take us a little longer to log your fault but we will endeavour to get back to you as quickly as possible. Between the hours of 1:00am and 6:00am please call us on 0800 31 63 105 or 105 (free to call from a landline or mobile phone) for an immediate response.

If you have an emergency to report please call us as soon as possible on 0800 31 63 105 or 105 - free to call from a landline or a mobile phone. Please treat electricity cables as live, stay away and call us immediately. If you see electricity lines that are down or causing significant risk to the public please call 999.

Your details


First name:*


Email address:

Address of where the power is off:*


Telephone number:*

How would you prefer us to contact you about this?*
Email Text Telephone

Do you want to sign up for text messages updates if they are available?*
Yes No

Mobile telephone number:*

We will only use your personal details to resolve your issue. We will not contact you for marketing purposes and your details will be managed in accordance with the requirements of the Data Protection Act 1998.

Information about the power cut

What time did the power go off?*

Are your neighbours (or neighbouring properties) without power too?*
Yes No Don't know

Are you in a flat?*
Yes No

Quick checks you can do

Have you checked your fuse box and turned the main switch off and on?*
Yes No

Please check your trip switches. To do this please turn the main switch off, followed by all of the individual switches. Then turn the main switch back on, followed by the individual switches one at a time. If one of the switches turns itself off again (or trips) then that normally means there is a fault or faulty appliance connected to that circuit in the property. There are a number of appliances that may trip out the circuit, including (but not limited to) kettles, toasters, washing machines, irons, dishwashers, tumble driers etc. If you unplug these appliances from the wall and then reset the trip switches, this may resolve your issue. This would indicate a faulty appliance that may need replacing or repairing.

Have you checked your electricity meter?*
Yes No

Please check your electricity meter. If it's showing any lights, movement or display and you have a power cut, then this would normally indicate that there is power coming into the property. So something may have gone wrong inside your property to cause the power cut. Have you run out of credit and need to top up? Maybe there's a problem with your electricity meter, for this you need to speak to your electricity supplier (who you pay your bills to).

If no, please advise why?

Is your electricity meter showing a red light?
Yes No Not applicable

Is your electricity meter showing a digital display (like a calculator)?
Yes No Not applicable

Are the numbers turning on your electricity meter or is there a ticking sound?
Yes No Not applicable

Other information

Please detail any other information including when we can access the property if needed:
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Your data
We are committed to protecting and respecting your privacy. The information you provide will not be used for marketing purposes but we work with two research organisations, Rant & Rave and Explain Research who may contact you for feedback about our service. Your feedback is shared with us and Ofgem, our regulator. We will not sell or pass on your information to any other third party for any purpose. For more information on how we will treat your personal data, please read our privacy policy.

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