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What to do in an emergency or power cut

From Safety

First, check your trip switch. This is found in your consumer unit. If it’s still on, call us on the numbers to the left. Or click here to see if we are aware of a power cut at your address. 

If the trip switch is off, try switching it back on. If it switches off again, one of your appliances may be faulty, so unplug all appliances and then reset the trip switch. 

You can also check whether your neighbours have also lost their electricity supply. If your neighbours don't have power then call us on the numbers to the left.

If your neighbours do have power

  • First, check your trip switch. (In your Consumer Unit.) If it’s still on, call the emergency line.
  • If the trip switch is off, try switching it back on. If it switches off again, one of your appliances may be faulty, so unplug all appliances and then reset the trip switch.

Do you use a token card meter?

  • If so, check that you still have credit on your card.

Has only part of your supply failed?

  • If you have a partial power cut, and the trip won’t reset, there may be a fault with your wiring. You should contact a registered electrician. Please note: the wiring within your property is your responsibility and we are unable to repair it or contribute to the cost of repair.  

Reporting damaged power lines or equipment
Call your area’s emergency number immediately, if you:

  • Spot any damaged or sparking power lines or equipment or overhead lines that are on the ground or low enough for people or vehicles to touch.
  • See broken substation fences, damaged electricity manholes or live electricity meters and equipment that are not secure or waterproof.

Take care around cables
Keep clear of cables on or near the ground. They might be live and able to conduct electricity through damp ground or metallic objects. If they are in roads or on footpaths dial 999, tell the police and help keep passers-by clear of them.

Turning off the power in an emergency
In an emergency (an electrical fire, for example) you’ll want to cut the power immediately. Make sure you know where your mains switch (or switches) are. Some installations, electric storage heaters for example, might have a separate consumer unit. 

Dos and Don’ts in an emergency

  • DO check your trip switch/es (You’ll find them in the consumer unit/fuse box)
  • DO report any damaged power lines or other equipment
  • DO use a specialist for all electrical servicing and repairs
  • DO remember to unplug electrical appliances before cleaning or inspecting them
  • DO NOT let things get critical before seeking help
  • DO NOT open your fridge and freezer, unless absolutely necessary
  • DO NOT neglect naked flames, such as candles; ideally, have a battery-operated lamp or standing electric torch
  • DO NOT use your car as a place to stay warm or to sleep, especially inside a garage
  • DO NOT use Calor gas heaters in a closed room; ensure good ventilation
  • DO NOT let children near open flame, heaters, or lead acid batteries.