Priority Services Register

Do you need extra support during a power cut or do you know someone else that would need extra support? We can help.

Our services are free to customers who need support.

If you live in London, the East or South East of England, then being on our Priority Services Register will ensure you will receive extra support if you experience a power cut.

What help should I expect to get during a power cut?
• A priority number that you can call 24 hours a day
• A dedicated team who will contact you to keep you updated during a power cut
• Tailored support if needed such as home visits, hot meals, advice and keeping your friends and relatives updated
• In certain scenarios we may also offer a free hotel overnight and transport to the hotel
• We can put you in touch with an expert who can offer you advice on energy bills and energy saving tips if this is important to you

Who can register to receive extra support?
• Customers who rely on medical equipment
• Customers who are chronically ill
• Customers with a disability
• Customers who have dementia
• Customers who are blind or partially sighted
• Customers who are deaf or hard of hearing
• Customers who are of pensionable age
• A nursing or residential home
• Customers with children under five in their household
• Any other case that you would like us to consider 

The Priority Services Register is free to join. It helps us to look after customers who have specific communication, access or safety needs. If you live in London, the South East or the East of England, we can offer extra support when you need it, for example if you experience a power cut. To be added to our Priority Services Register, please complete our short form below.

If you would like to receive a copy of our Priority Services Register application form in large font, in EasyRead or in Braille, please call 0800 169 9970 or email us at and we will be happy to arrange this for you. You can also download our Easy Read form and language forms from our Priority Services resources and downloads page.

To receive extra support during a power cut please complete the short form below.

We take our data privacy seriously, if you would like to view our Data Policy please click here. You can also view the Priority Services Promise here.

Registration form

Applicant details:
Address: House number or name *

Who should we contact about the property during a power cut?

First name:*

Last name:*

Telephone number:*
Mobile number:
Email address:

Is there anyone else we can contact about the property during a power cut?

First name:

Last name:

Telephone number:
Mobile number:
Email address:

Please select if your needs meet any of the following criteria:
Reasons for inclusion:*
  Rely on medical equipment
  Chronic/ serious illness
  Safety concern
  Poor mobility
  Communication need   (such as blind, partially
      sighted, Deaf or non-English speaking)
  Dementia(s)/Cognitive impairment
  Developmental condition (such as ADHD, Autism
      Spectrum Disorders, Down Syndrome and
  Pensionable age
  Family with young children 5 or under
  Mental health
  Temporary registration
     (such as a recent bereavement, divorce,
      redundancy, major surgery or stay in hospital)
  Water dependent

To offer this service, we'll keep your information you have given us and only contact you if there is a power cut or to provide information about the Priority Services Register. Your personal information will NOT be used by us, or our partners for marketing purposes. Your personal information will be managed in accordance with the Data Protection Act 1998. You can update your information at any time. If you are completing this form on behalf of someone else, by completing it you confirm that you have the permission of that person to do so.

Would you like to receive priority support from your energy supplier (the company you pay your energy bills to) including their meter operators and your gas distribution company? We may also be able to share your information with your water supplier to enable you to receive their priority support, depending on who your supplier is. Please tick this box if you are happy for us to pass your information to your energy and water supplier (if your water company is part of our priority services collaboration).

Would you like to get contacted by UKPN between 10 PM to 7 AM

Text for Life

* Mandatory field