Media Centre

• We are the UK’s largest Distribution Network Operator (DNO) in terms of customers, serving 8.3 million homes and businesses across London, the South East and East of England. 
• DNOs aren’t the same as energy suppliers; network operators own and run local power lines and substations, while energy suppliers sell the electricity that runs through the power lines. So regardless of who you pay your electricity bill to, if you live or work in our areas it’s our 130,000 substations, and 170,000 km of overhead lines and underground cables, which deliver power to your property
• Our company was founded in 2010 and is owned by the Cheung Kong Group (CKG) which operates in more than 50 countries and successfully operates utilities companies across the world including Hong Kong, Australia and New Zealand
• We are regulated by the Government’s Office of Gas and Electricity Markets (Ofgem). Visit Ofgem's website to learn more.
• We invest more than £600 million in our electricity networks each year and have about 6,000 staff dedicated to keeping the power flowing to communities
• We have worked with the Carbon Trust to commit to science-based targets, and plan to achieve Net Zero for all our directly-controllable emissions by 2028. We run more than £50million worth of innovation trials to help ensure our networks support the UK’s transition to Net Zero, for example by connecting renewable energy, electric car chargers and low carbon heat pumps 
  

• Reduced power cuts by 59% 
• Kept costs low (lowest cost Distribution Network Operator 2015-2023)
• Connected enough renewable energy to power more than 3.5 million homes
• Adopted 50 innovative solutions into ‘business as usual’
• Achieved a customer satisfaction rate of 93% continually striving to improve
• Powered major events including the Olympic and Paralympic Games in London 2012
• Been ranked as having the world’s smartest grid in 2020 in the Global Singapore Smart Grid Index
• Repeatedly been named Utility of the Year and a Top 25 Best Big Company to Work For. Find out more about our successes and achievements. 

If you are a journalist, you can reach our Press Office on 03301 591 712 - outside office hours you will automatically be re-directed to our out of hours service.

Media Manager - Tracey Elsey 

East of England press officer - Carolyn Bramble (Mon-Wed) Simon Buckland (Wed-Fri) 

South East press officer - Niamh Arnett 

London press officer - Seun Robert-Edomi

Please do call us if you have a deadline to meet as we’re always available. Emails may not always be seen immediately.