Media Centre

If you are a journalist, you can reach our Press Office on 03301 591 712. Outside office hours you will automatically be re-directed to our out of hours service.

• Media Manager and East
  Tracey Elsey - (Tracey.Elsey@ukpowernetworks.co.uk)
  
  
• South East press officer
  Niamh Arnett - (Niamh.Arnett@ukpowernetworks.co.uk)
  
  
• London press officers
  Jack Donnelly - (Jack.Donnelly@ukpowernetworks.co.uk)
  Barney Riley - (Barney.Riley@ukpowernetworks.co.uk)

Please do call us if you have a deadline to meet as we’re always available. Emails may not always be seen immediately.

• We are the UK’s largest Distribution Network Operator (DNO) in terms of customers, serving 8.5 million homes and businesses (approximately 20million people) across London, the South East and East of England
  
  
• DNOs aren’t the same as energy suppliers; network operators own and run local power lines and substations, while energy suppliers sell the electricity that runs through the power lines. So regardless of who you pay your electricity bill to, if you live or work in our areas it’s our 130,000 substations, and 191,000 km of overhead lines and underground cables, which deliver power to your property.

UK Power Networks is part of ENGIE Group. ENGIE is a major player in the energy transition, whose purpose is to accelerate the transition towards a carbon-neutral economy. With more than 90,000 employees in 30 countries, the Group covers the entire energy value chain, from production to infrastructures and sales. ENGIE combines complementary activities: renewable electricity and green gas production, flexibility assets (notably batteries), gas and electricity transmission and distribution networks, local energy infrastructures (heating and cooling networks) and the supply of energy to individuals, local authorities and businesses. Every year, ENGIE invests an average of €12 billion to drive forward the energy transition and achieve its net-zero carbon goal by 2045.

• We are regulated by the Government’s Office of Gas and Electricity Markets (Ofgem). Visit Ofgem's website to learn more
  
  
• We ensure our networks support the UK’s transition to Net Zero, for example by connecting renewable energy, electric car chargers and low carbon heat pumps
  
  
• We have invested £8billion in our electricity networks since 2011 and have about 6,200 staff dedicated to keeping the power flowing to communities.

• Network Reliability: 99.99%, with London’s network the most reliable in the UK. We have powered major events including the Olympic and Paralympic Games for London 2012
  
  
• Customer Service: Best Distribution Network Operator in Ofgem’s Broad Measure of Customer Satisfaction, achieving a best-ever score of 94%
  
  
• Innovation and Net Zero: The leading Distribution System Operator according to Ofgem
  
  
• Social Responsibility: A responsible business, including contributions to the UN Sustainable Development Goals, environmental and climate change initiatives, and social responsibility programmes to help young people
  
  
• Industry-leading: Repeatedly named Utility of the Year, in the Smart Grid Index, and a Top 25 Best Big Company to Work For. Find out more about our successes and achievements