A fridge will keep food cold for about four hours if the door is kept closed. A full freezer will hold its temperature for about 48 hours (24 hours if half-full). For more information visit the Food Standards Agency website.
Our electricity network is designed in such a way that properties in the same street are often supplied by different electricity cables. This means that the electricity line that supplies your property could be faulty, but the line that supplies your neighbours property is fine.
We can restore some power supplies on our high voltage network by remote control from our office, but many other sites need to be individually visited and assessed by our engineers before replacement equipment can be ordered and repair work can then start.
Using a generator isn't always the simplest solution. We need the same qualified engineers to install a generator as we do to fix a fault and we would rather permanently fix the problem. We may sometimes use generators to restore power, but this will only be where repairs are extensive and they are going to take a long time.
We follow standards set by the industry regulator Ofgem. This involves making payments if we do not meet set guidelines. Find out if you are entitled to a payment.
When you have invested a lot of time and money in fish and equipment we want to help you look after them during a power cut. Here are some tips:
If your mobile phone is running low on battery then here are a few tips to extend your battery life.
Solar panels, or photovoltaic panels, are designed to collect sunlight and turn it into energy. They don't rely on the electricity network, so if there's a power outage, solar panels will continue to work.
Enter your postcode to begin reporting your issue. Complete the form with details of the issue and we'll log it to ensure it's looked into as soon as possible.