You may be concerned at this time about the food in your fridge and freezer. Food should keep for between 4-6 hours in the fridge and 15-24 hours in the freezer if you can avoid opening it.
Our electricity network is designed in such a way that properties in the same street are often supplied by different electricity cables. This means that the electricity line that supplies your property could be faulty, but the line that supplies your neighbours property is fine.
We can restore some power supplies on our high voltage network by remote control from our office, but many other sites need to be individually visited and assessed by our engineers before replacement equipment can be ordered and repair work can then start.
Using a generator isn't always the simplest solution. We need the same qualified engineers to install a generator as we do to fix a fault and we would rather permanently fix the problem. We may sometimes use generators to restore power, but this will only be where repairs are extensive and they are going to take a long time.
We follow standards set by the industry regulator Ofgem. This involves making payments if we do not meet set guidelines. Find out if you are entitled to a payment.
When you have invested a lot of time and money in fish and equipment we want to help you look after them during a power cut. Here are some tips:
If your mobile phone is running low on battery then here are a few tips to extend your battery life.
Solar panels, or photovoltaic panels, are designed to collect sunlight and turn it into energy. Although they don't rely on the electricity network, if there's a power cut, solar panels will stop operating for safety.
Enter your postcode to begin reporting your issue. Complete the form with details of the issue and we'll log it to ensure it's looked into as soon as possible.
During a power cut we can text you to make you aware.
Can’t find address? Please call us free 24 hours a day on 0800 316 3105 and we’ll be happy to help you.