Talk to us 24/7 on Facebook

Free to call from a mobile or a landline phone

Contact us

Share with neighbours, friends and family who may also be affected.

Help others who may be affected

Current incidents in your area

Planned power cut

Current incidents

Power back on

Power cut

If we need to switch off your power, we’ll give you as much notice as possible, unless it’s an emergency situation. We’ll send you an advanced warning letter 12 days before we carry out the work. Our letters are sometimes dismissed as junk mail. If you didn’t receive a letter please give us a call and we can check our records to ensure we have the correct information for you.

Why wasn't I told about the planned work?

40px_call

Sometimes we may need to enter your property, but don’t worry we’ll send you a letter before letting you know. This is because we may need to check a piece of equipment called a cut-out and a plug socket to make sure electricity is running safely into your property. This is called a ‘polarity check’. We will need to carry out a check in the morning, before we switch off the power and carry out another check when we turn the power back on.

Will you need to enter my property?

icon_house_light

We usually provide generators for customers who are medically dependent on electricity. However, we recognise that there may be other situations where a generator is required. For example weddings or funerals.

Why did my neighbour get a generator and I didn't?

icon_generator

Help & advice

View more

Planned work

We are investigating reports of a power cut and more information will appear here shortly, so keep checking for updates. 
 
We are sorry for any disruption this may be causing you.

We are receiving reports from other customers about a power cut in your area

You may be concerned at this time about the food in your fridge and freezer. Food should keep for between 4-6 hours in the fridge and 15-24 hours in the freezer if you can avoid opening it.

How long will the food last in my fridge and freezer without power?

icon_food_fridge

We can offer extra assistance to those who need it. Please call us on <a href="tel:08003163105" class="external">0800 31 63 105</a> or <a href="tel:105" class="external">105</a> and we can help.

Someone I know needs extra support during this power cut, can you help?

icon_psr

We can offer extra assistance to those who need it. Please call us on <a href="tel:08003163105" class="external">0800 31 63 105</a> or <a href="tel:105" class="external">105</a> and we can help.

Our electricity network is designed in such a way that properties in the same street are often supplied by different electricity cables. This means that the electricity line that supplies your property could be faulty, but the line that supplies your neighbours property is fine.

Why have I got a power cut, but my neighbour hasn’t?

Read our privacy policy

Reason for this unplanned power cut

<ul class="text-left">
<li>Extra engineers working to restore the power as quickly as possible</li>
<li>More employees ready to answer your calls</li>
<li>Contacting customers who need extra support to make sure they are safe</li>
</ul>

What are you doing to get my power back on?

The severe weather has affected people’s power across the region. Our electricity network is built to be resilient but extreme weather can affect overhead power lines when tree branches and other debris damage them.

Why is there a power cut?

We're sorry for any disruption this may be causing you.

Help and Advice

We've had no customers contact us about a power cut in

There was a power cut here earlier

You're not in our area

Live Power Cut Map: Information & Updates | UK Power Networks 

Want to report a powercut for a different address?

Analytics cookies collect information that is used in aggregate form to help us understand how our website is being used, this helps us to improve yours and others experience of the website.

Analytics

We will only use your personal details to respond to your feedback. We will not contact you for marketing purposes and your details will be managed in accordance with the requirements of the Data Protection Act 1998.

Cookies

We are sorry to see you go...
Account deletion is final. There will be no way to restore your account.

Please confirm you want to delete your account

Select to change the email address associated with your account.

Change email

The form has errors outstanding. Please check all fields.

We've also saved your details and we'll text you in future if there's a power cut in your area.

Thanks

<div>UK Power Networks (Operations) Limited standard terms for carrying out connections work can be found at <a rel="noopener" href="https://www.ukpowernetworks.co.uk/internet/en/our-services/public-highway/Connection%20T&amp;Cs%20Sept2016%20v7.pdf" target="_blank">Connection and Diversionary Works Terms and Conditions</a> or obtained by request in writing to Head of Connections Services, Highway Services, Disconnections, General Enquiries and Smart Metering, UK Power Networks (Operations) Limited, 5, York Way, Borehamwood, Hertfordshire, WD6 1DJ. These Terms and Conditions will be the basis for any work carried out following this request.</div>

Example help text from RTE dictionary item

We use third party cookies on our site to serve you with advertisements that we believe are relevant to you and your interests. You may see these advertisements on our site and on other sites that you visit on any of your devices where you've accepted marketing cookies. Please note that if you disable these, you will still see adverts but they won't be specifically tailored to you and your interests.

Marketing

Necessary cookies enable core functionality. Our website cannot function properly without these cookies, and they can only be disabled by changing your browser preferences (please note if disabled our website may not work or show correctly on your device).

Necessary Cookies

Some of these are necessary, while others allow us to enhance your experience, personalise content and ads (across your devices), and provide insights into how the site is being used. For the full details of each of the cookies we use please see our Cookie Policy. Our recommended settings are that these cookies are all active but if you aren't happy with this you can manage your preferences by clicking Customise Cookie Settings.

Your data We are committed to protecting and respecting your privacy. The information you provide will not be used for marketing purposes. We will not sell or pass on your information to any other third party for any purpose. For more information on how we will treat your personal data, please read our <a rel="noopener" href="https://www.ukpowernetworks.co.uk/privacy-policy" target="_blank" title="View our Privacy Policy">Privacy Policy</a>.

<div>
<div>Please enter a postcode and choose an address</div>
</div>

<div>
<div>Please enter a valid UK mobile number</div>
</div>

If you don't have a postcode yet (e.g for new build properties), please provide the nearest postcode.

Check if you have a power cut or outage in [place] using the online power cut checker from UK Power Networks today.

Report a power cut

Power Cut Check for [place] | UK Power Networks

We are receiving reports from other customers about a power cut in your area

The Priority Services Register is free to join. It helps us to look after customers who have specific communication, access or safety needs. If you live in London, the South East or the East of England, we can offer extra support when you need it, for example if you experience a power cut. To be added to our Priority Services Register, please complete our short form below.
If you would like to receive a copy of our Priority Services Register application form in large font, in EasyRead, or in Braille, please call <a href="tel:08001699970">0800 169 9970</a> or email us at <a href="mailto:psr@ukpowernetworks.co.uk">psr@ukpowernetworks.co.uk</a> and we’ll be happy to arrange this for you. You can also download our EasyRead form and language forms from our <a rel="noopener" href="https://www.ukpowernetworks.co.uk/power-cut/priority-services/resources-and-downloads" target="_blank">Priority Services resources and downloads web page</a>.
For more information on how we will treat your personal data, please read our <a rel="noopener" href="https://www.ukpowernetworks.co.uk/privacy-policy" target="_blank">Privacy Policy</a> and our <a rel="noopener" href="https://www.ukpowernetworks.co.uk/power-cut/priority-services/psr-promise-and-keeping-your-data-safe" target="_blank">Priority Services Promise</a>.

Please use the file upload section below to upload supporting documents including: Schematic diagram for the proposed scheme:*
Details of your export limiting scheme such as G100 type test reference or electricity storage manufacturer’s statement of compliance:*
<a rel="noopener" href="https://www.energynetworks.org/industry-hub/resource-library/?search=EREC+G100" target="_blank" title="Go to the Energy Networks Associations website to view more information about EREC G100" data-anchor="?search=EREC+G100">View more information regarding EREC G100</a>.
G98 type verification test report:*
Need help finding your type verification test reports? <a rel="noopener" href="https://www.ena-eng.org/ProductTypeTestRegister/Product.aspx" target="_blank" title="Go to the Energy Networks Association's website to view the ENA Type Test Verification Report Register">Enter details here</a>.
Additional Attachments:
Computer print out (where possible) or other schedule of protection settings;
Electricity meter(s) make and model;
Datasheets of inverter and other installed equipment
* Mandatory items

Your data We are committed to protecting and respecting your privacy. The information you provide will not be used for marketing purposes but we work with two research organisations, Rant &amp; Rave and Explain Research who may contact you for feedback about our service. Your feedback is shared with us and Ofgem, our regulator. We will not sell or pass on your information to any other third party for any purpose. For more information on how we will treat your personal data, please read our <a rel="noopener" href="https://www.ukpowernetworks.co.uk/privacy-policy" target="_blank" title="View our Privacy Policy">Privacy Policy</a>.
<div id="submitButton" class="enqfieldvalueend"></div>

<div class="intro__icon-box">You should not proceed with this application. Your proposed installation falls under EREC G98. Your installer is required to advise us of the intention to use the electricity storage device no later than 28 days (inclusive of the day of commissioning), after the electricity storage device is commissioned. <a rel="noopener" href="https://www.ukpowernetworks.co.uk/electricity/distribution-energy-resources" target="_blank" title="Go to our Distribution Energy Resources webpage">View more information</a>.</div>

<div class="intro__icon-box">You should not proceed with this application. If the rated capacity of your installation is 50kW or less (three phase) or 17kW or less (single phase) and you are using EREC G99 type tested inverters please follow the <a rel="noopener" href="https://www.ukpowernetworks.co.uk/electricity/distribution-energy-resources#pre3" target="_blank" title="Go to our Distribution Energy Resources webpage" data-anchor="#pre3">G99 simple process</a>. If your installation is not eligible for the <a rel="noopener" href="https://www.ukpowernetworks.co.uk/electricity/distribution-energy-resources#pre3" target="_blank" title="Go to our Distribution Energy Resources webpage" data-anchor="#pre3">G99 simple process</a> please follow the <a rel="noopener" href="https://www.ukpowernetworks.co.uk/electricity/distribution-energy-resources#pre4" target="_blank" title="Go to our Distribution Energy Resources webpage" data-anchor="#pre4">G99 standard process</a>. To determine whether your inverters are EREC G99 type tested please visit the <a rel="noopener" href="http://www.ena-eng.org/ProductTypeTestRegister/Product.aspx" target="_blank" title="Go to the Energy Networks Association's website to view the ENA Type Test Verification Report Register">ENA Type Test Verification Report Register</a>.</div>

<div class="intro__icon-box">You should not proceed with this application. Your proposed installation falls under EREC G98. Your installer is required to advise us of the intention to use the electricity storage device no later than 28 days (inclusive of the day of commissioning), after the electricity storage device is commissioned. <a rel="noopener" href="https://www.ukpowernetworks.co.uk/electricity/distribution-energy-resources" target="_blank" title="Go to our Distribution Energy Resources webpage">View more information</a>.</div>

<div class="intro__icon-box">You should not proceed with this application. If your Distributed Energy Resources (DER) will not be connected via EREC G98 type tested inverters please follow the relevant process as described below:</div>
<ul>
<li>If your Distributed Energy Resources (DER) will be connected via EREC G99 type tested inverters and the rated capacity of your installation is 50kW or less (three phase) or 17kW or less (single phase) please follow the <a rel="noopener" href="https://www.ukpowernetworks.co.uk/electricity/distribution-energy-resources#pre3" target="_blank" title="Go to our Distribution Energy Resources webpage" data-anchor="#pre3">G99 simple process</a>. To determine whether your inverters are EREC G99 type tested please visit the <a rel="noopener" href="http://www.ena-eng.org/ProductTypeTestRegister/Product.aspx" target="_blank" title="Go to the Energy Networks Association's website to view the ENA Type Test Verification Report Register">ENA Type Test Verification Report Register</a>.</li>
<li>For all non-type tested inverters please follow the <a rel="noopener" href="https://www.ukpowernetworks.co.uk/electricity/distribution-energy-resources#pre4" target="_blank" title="Go to our Distribution Energy Resources webpage" data-anchor="#pre4">G99 standard process</a>.</li>
</ul>

<a rel="noopener" href="https://www.energynetworks.org/industry-hub/resource-library/" target="_blank" title="View more information regarding EREC G100">View more</a> information regarding EREC G100.

<div class="intro__icon-box">You should not proceed with this application. If the export capacity of your installation will not be limited to maximum of 16A per phase you need to follow either the <a rel="noopener" href="https://www.ukpowernetworks.co.uk/electricity/distribution-energy-resources#pre3" target="_blank" title="Go to our Distribution Energy Resources webpage" data-anchor="#pre3">G99 simple process</a> or the <a rel="noopener" href="https://www.ukpowernetworks.co.uk/electricity/distribution-energy-resources#pre4" target="_blank" title="Go to our Distribution Energy Resources webpage" data-anchor="#pre4">G99 standard process</a> depending on the rated capacity of your installation.</div>

To determine whether your inverters are EREC G98 type tested please visit the <a rel="noopener" href="http://www.ena-eng.org/ProductTypeTestRegister/Product.aspx" target="_blank" title="Go to the Energy Networks Association's website to view the ENA Type Test Verification Report Register">ENA Type Test Verification Report Register</a>.

You should not proceed with this application. If your installation does not comply with the emission limits of Stages 1 or 2 of IEC Technical Report 61000-3-4 you will need to ensure compliance prior to being offered a connection to the distribution network.

<a rel="noopener" href="http://www.dcode.org.uk/assets/images/ENA_ER_G5_Issue_4_Amendment_1_(2005).pdf" target="_blank" title="View more information on emission limits and EREC G5/4-1">View more</a> information on emission limits and EREC G5/4-1.

<div class="p-rich_text_section intro__icon-box">You should not proceed with this application.</div>
<div class="p-rich_text_section"> Our G99 fast track process is only available for single premises connections. </div>
<div class="p-rich_text_section">For multiple premises please follow the relevant process as described below:</div>
<div class="p-rich_text_section"></div>
<ul class="p-rich_text_list p-rich_text_list__bullet" data-stringify-type="unordered-list" data-indent="0" data-border="false" data-border-radius-top-cap="false" data-border-radius-bottom-cap="false">
<li data-stringify-indent="0" data-stringify-border="0">If the rated capacity of your installation is 11.04kW or less (three phase) at 400V or 3.68kW or less (single phase) at 230V please follow the <a rel="noopener" tabindex="-1" href="https://www.ukpowernetworks.co.uk/electricity/distribution-energy-resources#pre2" target="_blank" title="Go to our Distribution Energy Resources webpage" class="c-link" data-stringify-link="https://www.ukpowernetworks.co.uk/internet/en/our-services/list-of-services/electricity-generation/distributed-generation-connection/#pre2" data-sk="tooltip_parent" data-remove-tab-index="true" data-anchor="#pre2">G98 multiple premises connections process</a>.</li>
<li data-stringify-indent="0" data-stringify-border="0">If the rated capacity of your installation is 50kW or less (three phase) or 17kW or less (single phase) please follow the <a rel="noopener" tabindex="-1" href="https://www.ukpowernetworks.co.uk/electricity/distribution-energy-resources#pre3" target="_blank" title="Go to our Distribution Energy Resources webpage" class="c-link" data-stringify-link="https://www.ukpowernetworks.co.uk/internet/en/our-services/list-of-services/electricity-generation/distributed-generation-connection/#pre3" data-sk="tooltip_parent" data-remove-tab-index="true" data-anchor="#pre3">G99 simple process</a>.</li>
<li data-stringify-indent="0" data-stringify-border="0">If your installation is not eligible for either of the above please follow the <a rel="noopener" tabindex="-1" href="https://www.ukpowernetworks.co.uk/electricity/distribution-energy-resources#pre4" target="_blank" title="Go to our Distribution Energy Resources webpage" class="c-link" data-stringify-link="https://www.ukpowernetworks.co.uk/internet/en/our-services/list-of-services/electricity-generation/distributed-generation-connection/#pre4" data-sk="tooltip_parent" data-remove-tab-index="true" data-anchor="#pre4">G99 standard process</a>.</li>
</ul>

By making this application you understand and agree to the Terms and Conditions that:
<ul>
<li>You must install and operate the electricity storage and generation units exactly as described in the application form and in accordance with the EREC G98, EREC G100 and EREC G5/4-1;</li>
<li>If UK Power Networks has reason to believe that the electricity storage and generation units have been installed or are being operated otherwise than exactly as described in the application form and in accordance with the EREC G98, EREC G100 and EREC G5/4-1 it may de-energise the connection and require that witness tests are undertaken in its presence and/or that the customer undertakes such remedial works as it shall deem appropriate; and</li>
<li>The customer shall bear its own and UK Power Networks’ costs associated with any witness tests and / or remedial works that UK Power Networks may require to be carried out if it has reason to believe that the electricity storage and generation units have been installed, or are being operated, otherwise than exactly as described in the application form and in accordance with the EREC G98, EREC G100 and EREC G5/4-1.</li>
</ul>

Please be aware that you are required to provide the commissioning sheets on the day after the planned commissioning date. The contact details of the relevant team will be included in the confirmation email you will receive within 10 working days after submitting the application.
Note: Your planned commissioning date must be at least 10 working days from the date of application, but not more than 3 months in advance as our connection offers are only valid for 3 months.

Can't find address? <a href="/ukpn/power-cut/map/" title="Map" class="link-arrow" data-clear-address="">Explore Map</a>

Sorry, we’re unable to offer you text message updates for the postcode you have entered. Please call us free 24 hours a day on <a href="tel:08003163105" title="0800 316 3105">0800 316 3105</a> and we’ll be happy to help you.

Register for text updates failure

We were unable to add your number to receive future alerts. Please give us a call on <a href="tel:08003163105">0800 31 63 105</a> and we'll be more than happy to help.

You're all signed up to received messages for your current power cut

We are committed to protecting and respecting your privacy. The information you provide will not be used for marketing purposes but we work with two research organisations, Rant &amp; Rave and Explain Research who may contact you for feedback about our service. Your feedback is shared with us and Ofgem, our regulator. We will not sell or pass on your information to any other third party for any purpose. For more information on how we will treat your personal data, please read our <a href="/ukpn/privacy-policy/" title="Privacy Policy">privacy policy</a>.

During a power cut we can text you updates and give you an estimated time that your power will be back on. We can also let you know when there's a large power cut in your area.
Please enter your details below.

<ul>
<li>We will not send you marketing messages, only updates about this power cut.</li>
<li>This service is free, however, your network may charge you if you're outside of the UK. Standard text fees will apply for messages that you send to us.</li>
<li>You can stop receiving text messages at any time by texting STOP.</li>
</ul>

Get free text updates

We can text you to let you know when we're aware of a future power cut affecting your area.
To sign up for future text message alerts, enter the postcode and select the property you would like to receive a text message for.

Thanks, we'll start to send you text updates about this power cut shortly

Sometimes we may have to access inside your property to fix the power cut. In case this is needed, please specify at least a four hour period when you will be home.

Update from the team

<div>UK Power Networks (Operations) Limited standard terms for carrying out connections work can be found at <a rel="noopener" href="https://www.ukpowernetworks.co.uk/-/media/files/highways-services/unmetered-supply-agreements-and-tcs/tscsumc.ashx?la=en&amp;hash=50260ACB6474296B46F41CBEF9FF64F2B0B4A184" target="_blank">Connection and Diversionary Works Terms and Conditions</a> or obtained by request in writing to Head of Connections Services, Highway Services, Disconnections, General Enquiries and Smart Metering, UK Power Networks (Operations) Limited, 5, York Way, Borehamwood, Hertfordshire, WD6 1DJ. These Terms and Conditions will be the basis for any work carried out following this request.</div>

<div>
<div>Share with neighbours, friends and family who may also be affected.</div>
</div>

<div>
<div>Help others who may be affected</div>
</div>

<div>
<div>Please enter a valid UK mobile phone number with no spaces or symbols</div>
</div>

Logo No Strap

About us

News and Media

Engagement

Innovation

Careers

WhatsApp

Help and contact

Privacy policy

Terms and conditions

Cookie policy

Modern Slavery Act

Accessibility

Useful Information Arabic

Useful Information Bengali

Useful information French

Useful information Polish

Useful Information Punjabi

Useful information Romanian

Useful information Spanish

Useful information Turkish

Useful Information Urdu

Infrastructure services

DER, DG and storage

Competition in Connections

G81 Library

Areas of Outstanding Natural Beauty map

Customer Engagement Group

Suppliers and partners

Power Cuts

Please treat electricity cables as live, stay away and call us immediately on <a href="tel:08003163105">0800 31 63 105</a> or <a href="tel:105">105</a>.

We've had no customers contact us about a power cut in undefined

Contact us