Working with other utility companies
We work with other utility companies to provide extra support to customers in vulnerable circumstances. Watch our video to find out more.
We can also help you sign up to receive support from your local utility companies, just tick the box on our Priority Services Registration form confirming that you are happy for us to share your information with them.
You can register if you or someone in your household:
We recognise that people may also need support because of life-changing events such as bereavement, relationship breakdown, job loss, recovery from hospital treatment or living independently for the first time. If you or someone in your household is experiencing any of these circumstances, you can register to receive extra help on a temporary basis.
The electricity company who you pay your bills to can arrange to have a free smart meter fitted in your home. There are lots of benefits to having a smart meter including:
We have made it really easy for customers to sign up to our Priority Services Register, find out more about how you can sign up.
You can update your details by completing our online form below. If you would like to have your details removed, you can let us know by emailing us.
Free to call from a mobile or landline phone. Lines are open 24 hours.
If you would like more information about our Priority Services register, send us an email with your details and we'll contact you back.