UK Power Networks processes the personal data held about you in the following ways:
Each heading includes what we use your personal data for, and our reasons / legal justifications for using personal data in this way
To help us distribute electricity to you
To manage your application for a connection of your premises to our electrical distribution network and, once made, to manage the continuation of that connection
To manage applications for an enhanced capacity of supply or any change to your existing connection
To manage applications for disconnection from our electrical distribution network
To respond to interruptions in the electricity supply to premises that you occupy
To provide you with updates and alerts, such as the estimated time for the restoration of your electricity supply following an interruption in supply (For example, in the event of a power cut due to bad weather.)
To advise you in advance of planned interruptions to your electrical supply (For example, when we need to perform maintenance relating to our cables.)
To monitor our work and maintain our records
To administer and improve our website and other communications with you
To enable compliance with statutory and legal obligations
To detect, investigate and prevent fraud and other criminal offences
To respond to any complaint that you might make
To contact you in an emergency
To answer general enquiries that you may make
To conduct market research as required to do so by regulatory bodies such as Ofgem and to improve the service that we provide you
To fulfil our statutory obligation to provide and maintain our customers with a supply of electricity, it may be necessary for UK Power Networks to share your personal data with others, including:
UK Power Networks may be required to share personal data with emergency services organisations for purposes associated with the Civil Contingencies Act 2004.
To conduct market research to improve the service we provide, it may be necessary for UK Power Networks to share your personal data with third party market research providers but only to the extent they need it to carry out their specific task.
In the event that UK Power Networks (or substantially all of its assets) were to be acquired by or merged with a third party, the personal data held by us about our customers would be included amongst the assets transferred or shared. If we were to sell or buy any business or assets, we may disclose personal data held by us to the prospective seller or buyer under strict confidentiality terms.
When entering into any agreements that involve the sharing or disclosure of personal data, UK Power Networks requires that these third parties comply with our data protection and information security policies or have substantially similar policies of their own in place.
No we do not.
No we will not.
To discuss these matters further, please contact us by emailing DPO@ukpowernetworks.co.uk.