Priority Services Register

We understand that things change, and it is important that the information we hold on our Priority Services Register is up-to-date, so we can provide you with the support you need especially in the event of a power cut. This is why we get in touch to ask you to update your information every 18 months.

If you would like to receive a copy of our Priority Services Register application form in large font, in EasyRead or in Braille, please call 0800 169 9970 or email us at psr@ukpowernetworks.co.uk and we will be happy to arrange this for you. You can also download our EasyRead form and language forms from our Priority Services resources and downloads page.

For more information on how we will treat your personal data, please read our Privacy Policy and our Priority Services Promise.

Need to remove a property from our Priority Services Register?

Simply complete our online form with the details and we will remove them. You can also call us on 0800 169 9970 (free to call from a landline or mobile, lines are open 24 hours).

Mandatory questions

Questions which have a star (*) after them are mandatory fields. You will not be able to complete the form without answering these.

Address

Address *

Who should we contact about the property during a power cut?

Title *

First name *

Last name *

Preferred contact number *

Alternative contact number

Email address

Is there anyone else you would like us to contact during a power cut?

Title

First name

Last name

Preferred contact number

Alternative contact number

Email address

Home visit security password

How did you hear about us?

Select...

Looking after your information

To offer this service, we'll keep the information you have given us and only contact you to provide you with support during a power cut or to provide information about the Priority Services Register or other essential services. Your personal information will not be used by us or our partners for marketing purposes, but we work with a range of support partners or other organisations that may contact you for feedback about our service. You can update your information at any time. If you are completing this form on behalf of someone else, by completing it you confirm that you have the permission of that person to do so.

Would you like to receive priority support from your energy supplier (the company you pay your energy bills to) including their meter operators and your gas distribution company? We may also be able to share your information with your water supplier to enable you to receive their priority support, depending on who your supplier is. Please tick this box if you are happy for us to pass your information to your energy and water supplier (if your water company is part of our priority services collaboration).

Yes

Priority Services Register - Update details

Address

Who should we contact about the property during a power cut?

Is there anyone else you would like us to contact during a power cut?

Please let us know your reason for registering by selecting any of the options applicable to you or anyone else living in the property*

How did you hear about us?

Looking after your information