Substation issue

If you notice any damage to one of our substations or think your situation is dangerous, please stay away from the equipment and call us 24 hours a day on 0800 31 63 105 or 105 (free to call from a landline or mobile).

An electrical substation is essential for keeping the lights on

We have hundreds of electrical substations in London, the South East and East of England powering homes and businesses. We regularly maintain these, however sometimes we need your help to spot issues. If you’ve noticed an issue with a substation, please report it.

Common questions

: No, we are responsible for maintaining our substations so we will complete the work free of charge.
: If you notice any damage to one of our substations or think your situation is dangerous, please stay away from the equipment and call us 24 hours a day on 0800 31 63 105 or 105 (free to call from a landline or mobile).
: We will only clear substations and land that are owned by us. We are unable to clear public land as this needs to be arranged by your local council, or if it is private land then it’s down to the landowner to maintain.

Contact us

Call us

Free to call from a mobile or landline phone. Lines are 24 hours

0800 31 63 105 or 105

Typically customers report this when:

Damage to a substation fence or wall

Graffiti or vandalism

Litter or fly tipping

Did you know:

An electrical substation is essential for keeping the lights on

Steps you need to take

Common questions

Contact us

Call us

Substation issue

Typically customers report this when:

Damage to a substation fence or wall

Graffiti or vandalism

Litter or fly tipping

Did you know:

An electrical substation is essential for keeping the lights on

You may also be interested in:

Living next to electrical equipment?

Need to get inside a substation?

Steps you need to take

Common questions

Contact us

Call us