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Substation issue

Coronavirus (COVID-19) important information
In order to protect the safety and welfare of our customers and employees, we’ve paused all non-essential and non safety-critical work. You can still complete an enquiry form for the work, however, until the national restrictions change we’re unable to organise dates for us to carry out the work. We’re sorry for any inconvenience this may cause. If you want to report a dangerous situation, please call us on 0800 31 63 105 or 105 and we’ll be more than happy to help.

Substation issue

We regularly maintain our substations. However if you spot an issue with a substation please report it to us so we can fix it.

Please read all information below before requesting

Report it now

Typically customers report this when:

Damage to a substation fence or wall
Graffiti or vandalism
Litter or fly tipping

Did you know:

An electrical substation is essential for keeping the lights on

We have hundreds of electrical substations in London, the South East and East of England powering homes and businesses. We regularly maintain these, however sometimes we need your help to spot issues. If you’ve noticed an issue with a substation, please report it.

If you think your situation is dangerous, please stay away from the equipment and call us 24 hours a day on 0800 31 63 105 or 105 (free to call from a landline or mobile).

Fly tipping at a substation

How long will this take?

We'll always aim to book an engineer to visit at the next available appointment

Request online now

We'll visit the substation

We'll make repairs

Common questions

: No, we are responsible for maintaining our substations so we will complete the work free of charge.
: If you think your situation is dangerous, please stay away from the equipment and call us 24 hours a day on 0800 31 63 105 or 105 (free to call from a landline or mobile).
: We will only clear substations and land that are owned by us. We are unable to clear public land as this needs to be arranged by your local council, or if it is private land then it’s down to the landowner to maintain.

Report it

Complete our quick online form and we will call you back.

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Contact us

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Free to call from a mobile or landline phone. Lines are open Monday - Friday, 9:00am -5.00pm.

0800 029 4285

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Our team will get back to you within 48 hours.

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Substation issue

Typically customers report this when:

Damage to a substation fence or wall

Graffiti or vandalism

Litter or fly tipping