Coronavirus (COVID-19) important information
Most non-essential utility work was paused in late March to help limit the spread of Covid-19. We are now restarting our services. Our first priority is to keep all of our employees, contractors and customers safe, by carrying out work in line with the latest Covid-19 national guidance. If your work was postponed, we thank you for your support and our team will be contacting you to arrange a revised date. 

Substation issue

We regularly maintain our substations. However if you spot an issue with a substation please report it to us so we can fix it. 
Please read all information below before requesting

Typically customers report this when:

  • Damage to a substation fence or wall

  • Graffiti or vandalism

  • Litter or fly tipping

        Did you know:

An electrical substation is essential for keeping the lights on

We have hundreds of electrical substations in London, the South East and East of England powering homes and businesses. We regularly maintain these, however sometimes we need your help to spot issues. If you’ve noticed an issue with a substation, please report it.

If you think your situation is dangerous, please stay away from the equipment and call us 24 hours a day on 0800 31 63 105 or 105 (free to call from a landline or mobile).

Fly tipping at a substation

How long will this take?

We'll always aim to book an engineer to visit at the next available appointment

Request online now
We'll visit the substation
We'll make repairs 

Common questions

Report it

Complete our quick online form and we will call you back.

Contact us

Call us

Free to call from a mobile or landline phone. Lines are open Monday - Friday, 9:00am -5.00pm.

Email us

Our team will get back to you within 48 hours.