Storm Center
Storm Center
Back
Latest update

Test test test test 

Power supplies have been affected by strong winds across the East of England. Our engineers are working hard to restore power to all customers that are affected.

Where the weather has affected our electricity network our priorities remain public safety, restoring supplies as quickly as possible and keeping people informed.  Additional staff are on duty in operational and technical roles, fixing any power cuts caused by the severe weather and keeping customers updated. View the latest forecast from the Met Office.

Our electricity network is built to be resilient but extreme weather can affect overhead power lines. If you see an overhead line down, please keep people well clear and call our emergency power cut helpline on 105.

We provide free extra help to people living in vulnerable circumstances, who are on our Priority Services Register. Find out more and apply.

Dangerous situation? 

Please treat electricity cables as live, stay away and call us immediately on 0800 31 63 105 or 105 (Free to call from a landline or a mobile phone). If you see electricity lines that are down or causing significant risk to the public please call 999.

Power off?
Enter your postcode to search, track and report power cuts.

What are you doing to get my power back on?

We are working as quickly as is safely possible to get everyone’s power back on. We have extra engineers working, more employees ready to answer your calls and we’re contacting customers who need extra support when they have no power.

Help

No, the same information will be given over the phone by our customer services advisors.

  • Keep our phone numbers handy, call 105 or 0800 31 63 105 (free to call from a landline or mobile phone)
  • We urge customers who need extra support during a power cut to register for our Priority Services Register 
  • Keep a torch with spare batteries. Take care if using candles
  • Keep a phone with a cord, as cordless phones don’t work in a power cut
  • Its especially important if you are unwell, less mobile or very young to keep warm. Dress warmly with layers, a hat and gloves and have blankets to hand, so you can keep warm until the power is back on. You can also reduce the heat loss by closing doors on unused rooms and closing your curtains.

We aim to connect most customer supplies remotely from our control centre to get power back on as swiftly as possible. Many faults will need our engineers to drive to site to locate, excavate and repair a fault. Road conditions make travel more difficult for our engineers across the East and South East, slowing down our access to repairs, often in remote rural areas. Our teams use 4x4s to reach overhead power lines, underground cables and electricity substations across challenging terrain and in severe weather conditions.

We can offer extra assistance to those who need it. We can offer a priority number that you can call 24 hours a day and a dedicated team who will contact you to keep you updated during a power cut. Sign up to our Priority Services Register to get this free support. 

Please call us on 0800 31 63 105 or 105 and we can help. Please look out for neighbours, friends or relatives during this time and let us know so we can help them.

 

You may be concerned at this time about the food in your fridge and freezer. Food should keep for between 4-6 hours in the fridge and 15-24 hours in the freezer if you can avoid opening it.

 

If your mobile phone is running low on battery then here are a few tips to extend your battery life.

  1. Use the extra power saving mode if you have it
  2. Cut apps running in the background
  3. Turn down screen brightness
  4. Top up your battery in your car if you have a car charger

We can restore some power supplies on our high voltage network by remote control from our office, but many other sites need to be individually visited and assessed by our engineers before replacement equipment can be ordered and repair work can then start.

Our engineers are based out on the road and work from job to job, restoring power supplies as quickly and safely as possible. Where possible they prioritise the incidents where we know the largest number of customers are affected.

We worked very closely with the Met Office before the storm and put in robust plans to minimise the disruption you may experience from a storm of this scale.

View More

Useful links

Latest weather forecast

Visit Met Office website

Find out more about the Priority Services Register and apply

Find out more

Contact us

Call us 24/7 on:

0800 31 63 105 or 105

Free to call from a mobile or a landline phone

Report a power cut

Enter your postcode to begin reporting your issue. Complete the form with details of the issue and we'll log it to ensure it's looked into as soon as possible.

Get future text message updates

During a power cut we can text you to make you aware.

  • We will not send you marketing messages, only notifications about power cuts in your area.
  • This service is free, however, your network may charge you if you're outside of the UK.
    Standard text fees will apply for messages that you send to us.
  • If you are signed up to our Priority Services Register to receive extra support during a power cut, we can text you 24 hours a day to make you aware.