Our engineers have worked hard to restore electricity to 99% of the 353,000 homes and businesses affected by Storm Ciara. It continues to be a busy time as we complete the remaining repairs to power lines, and we appreciate how difficult it is if you are still without heating and lights. Our teams are continuing to work to restore electricity to 1400 properties across the East, and 700 in the South East. We also have hundreds of customer service staff to keep people updated and help families in vulnerable circumstances.
Please treat electricity cables as live, stay away and call us immediately, 24 hours a day on 0800 31 63 105 or 105 (free to call from a landline or a mobile phone). If you see electricity lines that are down or causing significant risk to the public please call 999.