Update 03/05/2022
We wish to thank our customers for their patience during the effects of Storm Eunice and Storm Franklin, and afterwards while payments were being processed. We are pleased to say that we now believe that all customers who were eligible for a payment have had this processed.
If you have not received your cheque yet, please complete our EGS claim form. We will review it and be in touch within 28 days if required.
If you have received your cheque and something is not right, such as the name on the cheque or the amount you have received, please complete our EGS amendment form. We will review it and be in touch within 28 days if required.
Got a question? View a list of common questions which customers are asking us.
Update 21/04/2022
We wish to thank our customers for their patience during the effects of Storm Eunice and Storm Franklin, and afterwards while payments were being processed.
If you have received your cheque and something is not right, such as the name on the cheque or the amount you have received, please complete our EGS amendment form. We will review it and be in touch within 28 days if required.
If you have not received your cheque yet, please complete our EGS claim form. We will review it and be in touch within 28 days if required. If you have already completed a form, there is no need to complete this again.
Got a question? View a list of common questions which customers are asking us.
Update 31/03/2022
We want to continue to thank our customers for their patience following the effects of Storm Eunice and Storm Franklin. We are continuing to process payments for eligible customers. We aim to have these all complete within the next two weeks.
If you have received your cheque and something is not right, such as the name on the cheque or the amount you have received, please complete our EGS amendment form. We will review it and be in touch within 28 days if required.
Got a question? View a list of common questions which customers are asking us.
Updated 15/03/2022
We want to thank our customers for their patience following the effects of Storm Eunice and Storm Franklin, while we work to process payments to all those eligible. If you are yet to receive your payment please be assured we are working to complete these as soon as possible and will update this page as we progress.
Updated 20/02/2022
We appreciate what a difficult time it was for our customers who experienced a power cut caused by Storm Eunice and Storm Franklin which saw record wind speeds and damage across the South East and East of England, producing one months worth of faults over the five storm days. We thank you for your patience whilst we restored power.
We recognise that being without power for this extended period affects customers daily life so in addition to the statutory payment due at 48 hours without power, we will make an extra £50 payment.
This means that, if you were impacted by a power cut between 18 February and 25 February 2022, you will be eligible to receive £50 after 24 hours without electricity, an additional £70 when you reach 48 hours, and an additional £70 thereafter for every 12 hours without power.
There is no need for you to call us – we’ll contact everyone who is entitled to a payment by text message, email or letter in the coming days. If you prefer you can fill in our online claim form.
Further information
Please view the table below to find out more about our payment amounts.
In line with the Electricity Guaranteed Standards set by the industry regulator Ofgem, for a storm of this size, payments will be paid for power cuts lasting for a continuous period of over 48 hours. This is measured from the time we became aware of the power cut, either by a telephone call to our emergency service, or an alert from our network control system until the power is restored. The outage period restarts if the supply comes back on and then goes off again.
If you have received your cheque and something is not right, please complete our EGS amendment form. We will review and be in touch within 28 days if required.
If you still wish to speak to us about your payment, or the amount you have received, we will need you to provide us with the details of when your power went off and then came back on. You can do this by:
• calling 0800 028 4587 (free to call from a mobile or a landline phone. Lines open Monday to Friday 8:30am-5pm)
• writing to us at: Customer Care, UK Power Network, Fore Hamlet, Ipswich, IP3 8AA
• emailing us at care@ukpowernetworks.co.uk
If you were without power for 24 hours or more between 18-25 February you can contact us by:
• calling 0800 028 4587 (free to call from a mobile or a landline phone. Lines open Monday to Friday 8:30am-5pm)
• writing to us at: Customer Care, UK Power Network, Fore Hamlet, Ipswich, IP3 8AA
• emailing us at care@ukpowernetworks.co.uk
