Supporting our customers and staff 

Read our latest message from Director of Network Operations, Patrick Clarke.  

Read director's message

As the company responsible for distributing electricity to over 8.3 million properties across London, the East and South East of England, we’re continuing to keep the power flowing to your home or business as Covid restrictions are eased.

Power supplies are 99.9% reliable and we are here for you 24/7. Our engineers are out in the community every day providing a critical service, maintaining the electricity network and fixing any power cuts on the rare occasions they happen. We are also continuing Connections and construction projects responding to any changes in government guidance.

While Monday July 19 saw an easing of many of the last coronavirus restrictions, we want to reassure all of our customers that working safely remains front of mind for all our staff.

There will be no sudden change to the way we have operated over recent months meaning for instance that our staff will still wear masks should they need to enter a customer’s property to complete electrical work.

We continue to have hundreds of customer service advisors equipped and working from home and offices to take calls to help serve all customers. Our first priority is to keep employees, contractors and customers safe, by carrying out all work in line with the latest Covid-19 national advice.

We are continuing to undertake urgent work requested by our customers, and will only enter customers’ properties when it is required. 

We have provided more information in our FAQs below. We’re here for you 24/7. There are over 20 ways to get in touch including Twitter @ukpowernetworks, and freephone 105. 

Anyone who might feel vulnerable in a power cut can dial 0800 169 9970 to sign up to our Priority Services Register to receive extra support.

We will of course keep you updated. Our priority throughout this summer remains the delivery of reliable and safe electricity to support communities and the wider UK economy. Thank you for your continued patience and understanding.

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Engineer wearing Personal protective equipment

Our engineers continue to wear face coverings when entering any customer premises. All additional Personal Protective Equipment such as coveralls, will only be used if customers are isolating or symptomatic.  

Image of person on using a computer

Our employees are working from home and from the office. We have also Covid - secured all our offices for employees.  

Helping customers who need extra support

We understand it’s a worrying time for many, and we’re here to help. Find out what we're doing for our customers who require extra support.

How we're supporting our employees  

Find out what we're doing to support our employees during COVID-19. 

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