A message from Patrick Clarke, Director of Network Operations

As the company responsible for delivering electricity to 8.3 million homes and businesses across London, the East and South East, we watched the Government’s launch of a third national lockdown, with a spirit of determination. 

Many of our customers have been living with various measures for some time now, and we want to reassure you that we have robust, Covid-safe arrangements in place to continue to operate as usual, keeping the power flowing. 

Electricity is an essential part of our everyday lives, even more so now, whether that is supplying essential services such as the hospitals, or for those staying at home. Home-schooling, working from home and shielding, will steer many people’s paths for the months ahead and we are redoubling our efforts to take care of customers living in vulnerable circumstances. 

If you need emergency support or have any urgent issues, please call us on 105. We’re always here to help you. We offer free tailored support during a power cut for people on our Priority Services Register, and please remember to also check on friends, family or neighbours who might need extra support.

Thank you for your continued cooperation and for the latest information, please see our website and social media accounts.

Best regards,

Patrick Clarke

Director of Network Operations
UK Power Networks

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