Supporting our employees

We’re proud to be one of the UK’s top ten Best Big Companies to Work for 2020 – and never has that become more relevant than during the coronavirus, which has tested most employers and employees across the UK. Classified as key workers, our employees are our greatest asset as they continue to be the cornerstone enabling our company to deliver reliable power supplies and be there for our customers. We have not furloughed any employees, including those who are shielding and cannot work and many of our employees now do a mixture of home and office-based days. Our employees work from home where they can. 

We’d like to thank all our employees who are working hard in operational and support roles, to keep the power flowing across the areas we serve.

Here are some of the ways we're supporting our employees

1. Prioritising safety and wellbeing

For our teams out in the community we introduced anti-viral PPE and extra safety processes in line with government advice, plus extra vans so they could travel singly while needed.

  • Provided webinars to learn about subjects including how to be a healthy homeworker
  • Introduced a WorkingWell toolkit which signposts employees to our 250+ mental health first aiders
  • Used our Donate a Day scheme so employees can offer call support for their local customers living in vulnerable situations
2. Covid securing our offices

Our 83 offices are Covid-Secure, enabling a mixture of office and home working to be possible. 

The measures include a temperature check camera at the entrance of the building, hygiene stations, levers on the bottom of doors which can be opened by foot, social distancing signs on the floor, one-way staircases, and desk seating is two metres apart or more. We continue to follow government guidelines and work hard to ensure the safety of our staff.

3. Providing practical support

To help our 6,000-strong workforce we continue to offer employees loans, mental health support and a free employee assistance line providing counselling, financial advice, legal consultation and health advice. 

  • We launched a new scheme to support the expenses of employees needing care for vulnerable relatives living with them
  • We provided face masks for staff who use public transport to get to work
4. Keeping employees up to date with the latest information
  • Our chief executive issues regular videos to keep staff updated, and we continue to host online Q&A sessions, and email to keep teams informed and able to ask questions.
  • We made virtual ‘toolkits’ to help our employees work effectively and efficiently from home, ranging from how to run video calls, to looking after their wellbeing and how managers can help their teams while working remotely
  • The online ‘Yammer’ platform continues to be used by hundreds of employees to chat and keep in touch, not just about work topics
Logo of Working from home toolkit
5. Help support local communities where they live and work
  • In our employee recognition scheme, nominations from colleagues can now be converted into cash for NHS charities according to an individuals’ choice.
  • We are pleased to share that we launched a new app for our engineers so they can directly help customers in vulnerable circumstances in the community. The app hosts useful information on medical support, coping with social isolation, wellbeing tips and more.
Engineer holding tablet device

Employee blogs

“People say we will come out of this pandemic stronger than ever and judging by the way my team has pulled together I believe that.” Samantha Burchell, Operational Area Manager

Read the full blog 


More souls being in touch with one another can only be a good thing. In times like this, we still need to connect.” Sheri Chick, Training Coach

Read the full blog

“Despite the current situation, I love my job and the opportunities it presents. My manager allows me the autonomy to do the job to the best of my ability.” Tolu Mafe, Assistant Project Manager

 Read the full blog