Here’s what our stakeholders say about us

"Just to say thank you so very much for your frequent, helpful & pleasant phone calls to keep us up to date on the problem - a really excellent service,"
(Customer aged 88)

Stakeholders at our roadshows helped us shape and personalise our customer service.
We demonstrated our new Street Furniture Fault Map at our Local Government Forum.
Our field staff are trained to listen to our customers and feed that insight back into the company to improve our service.
Councillor sharing UK Power Networks' resilience advice with residents.
We attended this year's Low Carbon Networks & Innovation Conference to share our processes and hear from stakeholders on our innovation projects to move towards a low carbon future.
Our Critical Friends Panels helped us to prioritise our engagement on Electric Vehicles.
UK Power Networks' Future Smart event gave stakeholders an opportunity to shape our vision for the future of energy.
"We have an important role to play in enabling growth in the local economies that we serve," Mark Adolphus, Director of Connections, UK Power Networks.

"Very good, you can look at the map and see exactly where the issue is down to one postcode. Exact timings of when it was reported, when someone is on their way and when it was resolved. Brilliant. It was easy to find and read. Very reassuring and on the same page on website there are all the phone numbers, email and chat options,"
Customer feedback on website.

UK Power Networks engages with stakeholders on Community Energy.
UK Power Networks work with Local Authorities to give the best possible service to customers. UK Power Networks' Local Government Forum was important in understanding the needs of Local Authorities.
UK Power Networks attended Deaf Info 50 plus to understand the needs of older deaf customers.
We held a dedicated event on electric vehicles.
Barry Hatton, Director of Asset Management at UK Power Networks answered customers' questions on Twitter about our transition to a Distribution System Operator.
Working with partners who are embedded in the community to support customers in vulnerable circumstances.
We developed a prototype ramp designed specifically with disabled people in mind.
"The developers actually listened and worked with myself, other wheelchair users and visually impaired people to produce a ramp that is safer and easier to negotiate,"
Dr Deane, a senior lecturer in the University of East Anglia’s School of Nursing Studies.
Councillor promoting UK Power Networks' PSR services with residents.

2016/2017

@UKPowerNetworks props to your text service. V useful service and great for keeping up to date with the timeframes of issues.

Working in partnership with the West Sussex Fire and Rescue service to help vulnerable customers.

Very positive experience with you on Twitter. Your response was prompt and helpful at a very critical and distressing time. Thank you.

Working in partnership with MP's and Councillors to promote the PSR.

Had the most amazing service from @UKPowerNetworks tonight. So helpful and informative. Thank you! Call them on 105 if you have a power cut.

"UK Power Networks and Julie Minns, Head of Customer Engagement, demonstrated UKPNs ongoing commitment to support vulnerable customers and their support for a growing number of positive initiatives that can deliver help on the ground and support the upcoming Fuel Poverty Action Plan in London," Peter Smith, Director of Policy & Research, National Energy Action (NEA).
Engaging with schools to name our new tunnel boring machine after a famous woman engineer. "I was surprised at how much electrical works there were.... found it interesting how you work in the London environment and how many stakeholders there were."
We responded to stakeholder feedback and increased the use of our community support vehicles.

Thanks @verified for verifying our account! Helping our customers know they've come to the right place.

2015/2016

"Great service and comms from the @UKPowerNetworks team last night. Thanks for getting us power back so efficiently!"

@UKPowerNetworks thanks for the call Sylvie..! #GreatService and cut power outage eta by 1.5hrs - good work guys

Great 24/7 customer service from the good peeps manning @UKPowerNetworks Twitter feed this morning. Good to see the socials used positively!

Great service and comms from the @UKPowerNetworks team last night. Thanks for getting us power back so efficiently!

Adriana Laguna from UK Power Networks talking to stakeholders at our commercial vehicle fleets workshop.
We held an event in the House of Commons to ask MP's to promote our Priority Services Register to their constituents.

"If there's an award for brilliant customer service it must go to @UKPowerNetworks - helpful updates, the power is back and no generator!"

"So impressed with @UKPowerNetworks. Fantastic customer service, great staff, job done, no fuss. All other companies should take note!!"

Scouts at our Future Bill Payers events in Hove.
We held a vulnerable customer focus group in Ipswich to get feedback on our services.

"UK Power Networks absolutely best customer service ever, hands down! Responsive, friendly & helpful. Thank you so much for fixing our power."

“A big thanks to Tegan and the team at @UKPowerNetworks for getting our power back in so quickly today. #winningcustomerservice. Thanks folks!”

"Recently had a power cut, absolutely amazing service from @UKPowerNetworks in response. Quick fix and tons of updates."

@UKPowerNetworks Loving the text updates!! Not so much the power cut. But it's good you're not leaving us in the dark. #SeeWhatIDidThere

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Contact us

To get in touch with our stakeholder engagement team please email: stakeholder.engagement@ukpowernetworks.co.uk