Communication tailored to you
Priority Services Register
If we need to make any adjustments to help you access our services or if you need extra help during a power cut, please sign up to our Priority Services Register. We offer a wide range of tailored support options, all for free. To find out more and sign up, please visit the Priority Services Register page.
We work with partners and customers to make our website accessible for everyone. We are committed to continually improving accessibility to meet the needs of all users and comply with current legislation.
We use ReachDeck (formally known as BrowseAloud) which is an interactive toolbar with text-to-speech, reading and translation support. It also features helpful tools for people with visual impairments and hidden disabilities. This feature can be opened via the round orange icon at the bottom of the screen. An example image of the icon is shown below.
Non English speaking customers
We provide services for a diverse community, many of which may require support to communicate in English.
Ways we can help:
Customers with learning disabilities
We ensure that our information is available to people with a learning disability in a clear way.
Ways we can help:
Deaf or hard of hearing customers
We offer a 24-hour Text Relay service for customers who are deaf, hard of hearing or have any other communication difficulties. Using your textphone dial 18001 followed by the telephone number you need. This will connect you to a text relay operator.
If you have a power cut Text Relay 18001 0800 31 63 105
If you need to move or connect electricity cables Text Relay 18001 0800 029 4280
If you have a general enquiry Text Relay 18001 0800 029 428
If you want to make a complaint Text Relay 18001 0800 028 4587
You can also get in touch with us via Facebook, Twitter and WhatsApp.
During a power cut we can text you letting you know how our repairs are going and give you an estimated time that your power will be back on. Text Power and your postcode to 80876, for example: Power IP3 8AQ.
We also use Video Relay. We have partnered with SignVideo to offer a free Video Relay service 24 hours a day.