Engaging with our stakeholders

Insights from stakeholder engagement and research inform our decisions to drive meaningful change and better outcomes for our customers

  • Committed to tackling the energy sector's most pressing challenges

Our strategy and approach

As communities become increasingly reliant on electricity in the transition to Net Zero. Engagement and research sit at the core of how we understand and respond to changing needs, make evidence-based decisions, and stay ahead of emerging trends. Explore how our focused, transparent approach helps us take meaningful action where it matters most.

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Our primary focus areas

Ensuring we are not a blocker to Net Zero

Enabling faster, smarter, and more cost-effective solutions to enable the transition to Net Zero.

Being a socially responsible business

Delivering inclusive services, supporting vulnerable customers, and building trust through transparency.

A resilient network customers can rely on

Ensuring we can continue to deliver for our customers no matter what, through proactive planning.

Ensuring we have the resources, skills and materials to deliver

Planning ahead to secure the people, skills, and supply chains needed to meet growing demand.

Understanding the opportunities of data and technology

Unlocking the power of data and digital tools to improve customer experience, accelerate connections, and drive innovation.

Download our 2024/25 Impact Report to learn more

Find out how our engagement and research have helped deliver meaningful outcomes.

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Collaborating with stakeholders to drive continuous improvement

case study

Streamlining flexibility processes to make it easier to participate

We have been engaging with those already participating in our flexibility markets to understand how we can make it easier to access and take part in flexibility. We have also been engaging to enhance co-ordination with wider markets to unlock benefits for more customers.
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case study

Adapting our consumer vulnerability programme to meet the evolving needs of customers

Understanding the needs of our customers is crucial to providing tailored and impactful support. Insights from engagement and research help inform our decisions when designing our programme of support to ensure we continue to meet the evolving needs and expectations of our vulnerable customers.
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case study

Understanding the impact of climate change to maintain a resilient network in the future

Through cross-industry collaboration we are engaging to understand the impact of climate change on power supply disruptions, and the knock-on impact of those power cuts on other critical infrastructure to improve decision making and mitigate risks.
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case study

Enhancements to data and tools to inform connections decisions

Connections reform and Clean Power 2030 have increased our customers’ need for data to support their connections ambitions, as timing and location have become increasingly important to meet government targets. With this in mind, we have redesigned the end-to-end customer journey, engaging closely with customers to give them the data and tools they need.
View case study

Public affairs and, local government 

We collaborate with national and local governments, policymakers, and communities to support Net Zero strategies and help local authorities achieve climate goals. For more information, contact our Public Affairs Manager, Michael Horwood, at michael.horwood@ukpowernetworks.co.uk.

Public affairs and, local government 

We collaborate with national and local governments, policymakers, and communities to support Net Zero strategies and help local authorities achieve climate goals. For more information, contact our Public Affairs Manager, Michael Horwood, at michael.horwood@ukpowernetworks.co.uk.

You may also be interested in

  • View previous engagement reports

    Here you'll find our recent Ongoing Engagement Reports and Annual Vulnerability Reports from RIIO-ED2. You'll also find our historic Stakeholder Engagement and Consumer Vulnerability (SECV) reports from RIIO-ED1, 2017-2023.

    Learn more

Interested in stakeholder events?

If you would like to know more about our work or join future stakeholder events, please contact our team.

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Feedback about our employees or service

We welcome all forms of feedback about our staff and services, please let us know if you have any comments or complaints.

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