If you want to pay your electricity bill or request a replacement meter key, you will need to contact your electricity supplier (the company you pay your bills to). If you live in London, the South East and East of England we can help by telling you who the current electricity supplier is for your address.
Have you noticed an issue such as, overgrown trees and plantation, graffiti or a damaged fence at one of our electrical substations? Let us know so we can fix it.
Free to call from a mobile or landline phone. Lines are open 24 hours.
To help deliver electricity reliably and safely we sometimes need to place our electrical equipment on private land. Find out more about your rights, consents or wayleave agreements such as lease payments, if you have equipment on your land.
You can reach our Press Office on 03301 591712 - outside office hours you will automatically be re-directed to our out of hours service.
Media Manager - Tracey Elsey - 03301 591712
East of England press officer - Carolyn Bramble (Mon-Wed) Simon Buckland - 01473 266484
South East press officer - Niamh Arnett - 03300 416138
London press officer - Sean Robert-Edomi - 0207 397 7686
Please read our list of common questions which are asked by customers.
