Without power now?

Enter your postcode to search, track and report a power cut.

Helpful advice if you have a power cut

I don't have electricity: is there a problem with my electricity meter?

What are trip switches and where can I find them?

When is someone going to fill in the hole that has been left by your employees?

Planned power cut

To carry out essential maintenance we sometimes need to turn your power off.

How do I prepare for a planned power cut?

When is someone going to fill in the hole that has been left by your employees?

Extra support during a power cut

If you live in London, the East or South East of England, then being on our Priority Services Register will ensure you will receive extra support if you experience a power cut. 

Helpful advice if you have a power cut

Read through our helpful advice on what to do during a power cut.

Multiple or repeat power cuts

Why do I keep having power cuts?

Compensation

 I would like to know if i'm entitled to compensation because I had:

A power cut lasting less than 12 hours

A power cut lasting more than 12 hours

A power cut ruined food in my fridge freezer

A power cut affected my business

A power cut that damaged electrical equipment

Multiple or repeat power cuts

Who is my electricity supplier?

Your electricity supplier is the company you choose to buy your electricity from, and who you pay your bills to. If you live in London, the South East and East of England we can help by telling you who the current electricity supplier is for your address.

What is my Meter Point Administration Number (MPAN)?

A Meter Point Administration Number, also known as an MPAN, electricity supply number or supply number is a 13-digit reference. A MPAN is used to uniquely identify every electricity supply point in the country. If you live in London, the South East and East of England we can help by telling you our MPAN.

New connection

Find out how much this work might cost and how long it may take to complete.

Temporary connection

Find out how much this work might cost and how long it may take to complete.

Electric vehicle charging point

You will need to arrange for a Charge Point Installer to complete the installation of your Electric Vehicle Charging Point. Find out more about this work and how we can help you.

Electric heat pumps

You will need to arrange for a heat pump installer to complete the installation of your electric heat pump. Find out more about how we can help you. 

Generating electricity using wind turbines, solar panels or combined heat and power

Find out more about this work and how we can help you. 

Move

Thinking of moving your electricity meter or electricity supply in your home? Find out an indication of price and how long the work may take to complete.

Divert

We can help our commercial customers divert electricity substations, power cables or other electrical equipment from building sites or your land.

Upgrade my power

Find out how much this work might cost and how long it may take to complete.

Reduce my power

Find out how much this work may cost, how long the work may take to complete.

Replace meter board

If your meter board holds our fuse and needs replacing, we can change this for you. Request a visit.

Replace meter box

We can turn off your power while you safely repair or replace your meter box. Request a visit.

Fuse upgrade

We can upgrade your fuse to 80 or 100amps. Request a visit.

Disconnection

Find out how much this work may cost and how long the work will take

Replace fuse

Sometimes your fuse may need replacing, we can come and check this for you and offer advice. Request a visit. 

Earthing

We can check and offer you advice about the external earthing connection. Request a visit.

How do I report a dangerous situation?

If you think your situation is dangerous, please stay away from the equipment and call us 24 hours a day on 0800 31 63 105 or 105 (free to call from a landline or mobile).

I want to cut trees and bushes near power lines

We can temporarily turn off your power whilst tree trimming is being carried out. Request a site visit.

We can temporarily turn off your power whilst tree trimming is being carried out. Request a site visit.

Cover my power lines so I can work near them

Power lines can get in the way of working at your property. We can cover your power line so you can work safely around them. Request a site visit.  

I need advice about working near overhead power lines

We can carry out a site visit and provide you with advice on how to work safely near overhead power lines. 

Advice on underground power cables

When working near electricity, it is important that the correct safety measures have been taken before starting any work.  

Replace my power cable

Occasionally power cables may need replacing, we can carry out a site visit to assess your power cable.  

Need to get inside a substation?

Occasionally customers need access to our substations in order to work on their property. We can provide temporary access to substations. 

Substation issue

Have you noticed an issue such as, overgrown trees and plantation, graffiti or a damaged fence at one of our electrical substations? Let us know so we can fix it.

Find out why we are digging in your area

A large amount of our electrical network is underground, particularly in large towns and cities. To work on our electrical equipment, sometimes we will need to carry out road works. You can find out who is carrying out road works in your area and for how long by visiting the one.network website and entering your postcode.   

When is someone going to fill in the hole that has been left by your employees?

We always aim to back fill a hole as soon as possible after we complete our work. If the work is being carried out on public land, this will have to be complete before the council permit expires. You can also find out who is working in your area and for how long.   

Road works: delayed or over running works

Occasionally our road works may over run for various reasons. Information on all of our roadworks on public land can be found by visiting the one.network website and entering your postcode. 

My property has been damaged by UK Power Networks

We are very sorry to hear this, please provide us with more information and we will certainly look into this issue for you.  

Compliment our staff and service

We welcome all forms of feedback about our staff and services.

Feedback about our website

Let us know what you think about our website and how you think we should improve it.

I'm unhappy with the service that I have received

We welcome all forms of feedback about our staff and services, please let us know if you have any complaints or comments.