Got a question or not sure who you need to contact? Select one of the categories below and we'll help direct you.
Helpful advice if you have a power cut
I don't have electricity: is there a problem with my electricity meter?
What are trip switches and where can I find them?
When is someone going to fill in the hole that has been left by your employees?
Free to call from a mobile or landline phone. Lines are open 24 hours.
To carry out essential maintenance we sometimes need to turn your power off.
How do I prepare for a planned power cut?
When is someone going to fill in the hole that has been left by your employees?
Free to call from a mobile or landline phones. Lines are open 24 hours.
If you live in London, the East or South East of England, then being on our Priority Services Register will ensure you will receive extra support if you experience a power cut.
Read moreRead through our helpful advice on what to do during a power cut.
Find out moreFree to call from a mobile or landline phone. Lines are open 24 hours.
Why do I keep having power cuts?
Find out moreFree to call from a mobile or landline phone. Lines are open 24 hours.
I would like to know if i'm entitled to compensation because I had:
A power cut lasting less than 12 hours
A power cut lasting more than 12 hours
A power cut ruined food in my fridge freezer
A power cut affected my business
A power cut that damaged electrical equipment
Free to call from a mobile or landline phone. Lines are open Monday - Friday, 8:30am-5pm.
If you want to pay your electricity bill or request a replacement meter key, you will need to contact your electricity supplier (the company you pay your bills to). If you live in London, the South East and East of England we can help by telling you who the current electricity supplier is for your address.
Your electricity supplier is the company you choose to buy your electricity from, and who you pay your bills to. If you live in London, the South East and East of England we can help by telling you who the current electricity supplier is for your address.
Find your supplierA Meter Point Administration Number, also known as an MPAN, electricity supply number or supply number is a 13-digit reference. A MPAN is used to uniquely identify every electricity supply point in the country. If you live in London, the South East and East of England we can help by telling you our MPAN.
Find your MPANFind out how much this work might cost and how long it may take to complete.
Find out moreFree to call from a mobile or landline phone. Lines are open Monday - Friday, 8.30am-5pm.
Find out how much this work might cost and how long it may take to complete.
Find out moreFree to call from a mobile or landline phone. Lines are open Monday - Friday, 8.30am-5pm.
Free to call from a mobile or landline phone. Lines are open Monday - Friday, 8.30am-5pm.
You will need to arrange for a Charge Point Installer to complete the installation of your Electric Vehicle Charging Point. Find out more about this work and how we can help you.
Find out moreFree to call from a mobile or landline phone Lines are open Monday-Friday 8:30-5pm.
You will need to arrange for a heat pump installer to complete the installation of your electric heat pump. Find out more about how we can help you.
Find out moreFind out more about this work and how we can help you.
Find out moreFree to call from a mobile or landline phone. Lines are open Monday-Friday 8:30-5pm.
Thinking of moving your electricity meter or electricity supply in your home? Find out an indication of price and how long the work may take to complete.
Find out moreFree to call from a mobile or landline phone Lines are open Monday-Friday 8:30-5pm.
We can help our commercial customers divert electricity substations, power cables or other electrical equipment from building sites or your land.
Find out moreFree to call from a mobile or landline phone Lines are open Monday-Friday 8:30-5pm.
Find out how much this work might cost and how long it may take to complete.
Find out moreFree to call from a mobile or landline phone Lines are open Monday-Friday 8:30-5pm.
Free to call from a mobile or landline phone Lines are open Monday-Friday 8:30-5pm.
Find out how much this work may cost, how long the work may take to complete.
Find out moreFree to call from a mobile or landline phone Lines are open Monday-Friday 8:30-5pm.
If your meter board holds our fuse and needs replacing, we can change this for you. Request a visit.
Find out moreFree to call from a mobile or landline phone. Lines are open Monday - Friday 8:30am -5.00pm.
We can turn off your power while you safely repair or replace your meter box. Request a visit.
Find out moreFree to call from a mobile or landline phone. Lines are open Monday - Friday 8:30am -5.00pm.
We can upgrade your fuse to 80 or 100amps. Request a visit.
Find out moreFree to call from a mobile or landline phone. Lines are open Monday - Friday 8:30am -5.00pm.
Find out how much this work may cost and how long the work will take
Find out moreFree to call from a mobile or landline phone. Lines are open Monday - Friday 8:00am -5.00pm.
Sometimes your fuse may need replacing, we can come and check this for you and offer advice. Request a visit.
Find out moreFree to call from a mobile or landline phone. Lines are open Monday - Friday 8:30am -5.00pm.
We can check and offer you advice about the external earthing connection. Request a visit.
Find out moreFree to call from a mobile or landline phone. Lines are open Monday - Friday 8:30am -5.00pm.
If you think your situation is dangerous, please stay away from the equipment and call us 24 hours a day on 0800 31 63 105 or 105 (free to call from a landline or mobile).
Free to call from a mobile or landline phone. Lines are open 24 hours.
We can temporarily turn off your power whilst tree trimming is being carried out. Request a site visit.
Find out moreFree to call from a mobile or landline phone. Lines are open Monday - Friday 8:30am -5.00pm.
We can temporarily turn off your power whilst tree trimming is being carried out. Request a site visit.
Power lines can get in the way of working at your property. We can cover your power line so you can work safely around them. Request a site visit.
Find out moreFree to call from a mobile or landline phone. Lines are open Monday - Friday, 8:30am-5pm.
We can carry out a site visit and provide you with advice on how to work safely near overhead power lines.
Find out moreFree to call from a mobile or landline phone. Lines are open Monday - Friday, 8:30am-5pm.
When working near electricity, it is important that the correct safety measures have been taken before starting any work.
Find out moreFree to call from a mobile or landline phones. Lines are open Monday to Friday 8:30am-5:00pm.
Occasionally power cables may need replacing, we can carry out a site visit to assess your power cable.
Find out moreFree to call from a mobile or landline phone. Lines are open Monday - Friday, 8:30am-5pm.