Access to a substation
Substations
Some of our substations are situated close to properties or within large buildings such as a block of flats or office buildings. We understand that in some instances, you may need access to work near or inside our substations. To help you, we can arrange for one of our engineers to visit you to provide access and also make the necessary safety guidelines to allow you to complete your work safely.
Building or working near a substation
Carrying out maintenance work inside a building with a substation
Checking fire alarms located within a substation
If you think your situation is dangerous, please stay away from the equipment, do not enter substations and call us 24 hours a day on 0800 31 63 105 or 105 (free to call from a landline or mobile).
What's involved
Request a free site visit
The first step is to request a free site visit by completing our online form or by logging onto our portal.
We'll visit you
We'll arrange a suitable time to visit you to understand the work. This will help us plan a day for you to complete your work.
We'll provide access
We'll provide access to our substation on the agreed date so you can smoothly complete your work.
Common questions
Register or log in to our self service portal
You can request this service by registering or logging in to our self service portal which also allows you to submit multiple applications and track the progress of any existing applications. All incomplete application forms will automatically save to your dashboard, so you can always come back to them later.