Ensuring we are not a blocker to Net Zero

Our focus areas

Why it matters

As we work towards enabling Clean Power 2030 and Net Zero by 2050, it is crucial that we are prepared to facilitate the growing demand from customers amidst increasing reliance on electricity. Our vision is to enable Net Zero for all, which means collaborating with customers and stakeholders to enable quick, informed and cost-effective connections to our network, and an excellent experience once they are connected.

Within this focus area we have highlighted two specific topics, 'Meeting the evolving needs of LCT Customers’ and 'Delivering Connections Reform'. We have developed targeted engagement and research plans in these areas given the scale and strategic importance of these issues to both us and our customers.

Focus and impact

We engage with our customers and stakeholders to understand their needs and how we can best enable Net Zero for all. This includes focusing on reimagining connections journeys for customers and maximising access to the network.

Key outcomes delivered in 2024/25

  • 73 out of our 133 local authorities supported to actively prepare a local area energy plan (LAEP)
  • Flexibility registration times reduced from months to next day for 87% of assets by simplifying and automating processes
  • Data Centre Insights report published and the Large Demand Dashboard created to showcase insights on our Open Data Portal, allowing users to understand the impacts of data centres and inform planning decisions.

Why it matters

As we work towards enabling Clean Power 2030 and Net Zero by 2050, it is crucial that we are prepared to facilitate the growing demand from customers amidst increasing reliance on electricity. Our vision is to enable Net Zero for all, which means collaborating with customers and stakeholders to enable quick, informed and cost-effective connections to our network, and an excellent experience once they are connected.

Within this focus area we have highlighted two specific topics, 'Meeting the evolving needs of LCT Customers’ and 'Delivering Connections Reform'. We have developed targeted engagement and research plans in these areas given the scale and strategic importance of these issues to both us and our customers.

Focus and impact

We engage with our customers and stakeholders to understand their needs and how we can best enable Net Zero for all. This includes focusing on reimagining connections journeys for customers and maximising access to the network.

Key outcomes delivered in 2024/25

  • 73 out of our 133 local authorities supported to actively prepare a local area energy plan (LAEP)
  • Flexibility registration times reduced from months to next day for 87% of assets by simplifying and automating processes
  • Data Centre Insights report published and the Large Demand Dashboard created to showcase insights on our Open Data Portal, allowing users to understand the impacts of data centres and inform planning decisions.

Featured case studies

case study

Streamlining flexibility processes to make it easier to participate

We have been engaging with those already participating in our flexibility markets to understand how we can make it easier to access and take part in flexibility. We have also been engaging to enhance co-ordination with wider markets to unlock benefits for more customers.
View case study

case study

Supporting local authorities to plan the roll out of EV charge points

We collaborated with local authorities to develop Chargepoint Navigator, a free web-based tool that supports local authorities to plan public EV charging infrastructure in their areas more quickly and easily. This has helped them access government funding to roll out on-street charging in their communities.
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case study

Supporting customers through Connections Reform by providing greater transparency

We have taken insight-led action to better support our connections customers. We continue to keep our customers up to date with new information and have enhanced our Network Operational Data Dashboard to offer more detailed information to support planning. We also co-developed a customer portal to streamline evidence submission as part of the new connections queue process.
View case study

Meeting the evolving needs of our low carbon technology customers

As we transition to Net Zero, many sectors such as housing and transport are looking to decarbonise and install low carbon technologies. Through engagement and research, we are uncovering the current and future needs of our stakeholders to support them with their decarbonisation plans.

Meeting the evolving needs of our low carbon technology customers

As we transition to Net Zero, many sectors such as housing and transport are looking to decarbonise and install low carbon technologies. Through engagement and research, we are uncovering the current and future needs of our stakeholders to support them with their decarbonisation plans.

Supporting customers throughout connections reform

As we work towards Clean Power 2030, increasing levels of renewable generation connecting to the network across Britain has resulted in transmission-level constraints extending lead times beyond 2030 in some areas. Connections reform is driving fundamental change to the management of the connections queue. Through ongoing engagement, we are listening to what matters most to customers, providing transparency to ensure customers are kept up to date and identifying how we can best support customers through the process.

Supporting customers throughout connections reform

As we work towards Clean Power 2030, increasing levels of renewable generation connecting to the network across Britain has resulted in transmission-level constraints extending lead times beyond 2030 in some areas. Connections reform is driving fundamental change to the management of the connections queue. Through ongoing engagement, we are listening to what matters most to customers, providing transparency to ensure customers are kept up to date and identifying how we can best support customers through the process.