Meeting the evolving needs of our low carbon technology customers
Our focus areas
Why it matters
The transition to Net Zero drives an increasing reliance on the electricity network, with many key sectors, including housing and transport, looking to decarbonise and install low carbon technologies (LCTs). We have a crucial role in supporting customers through this transition, by:
- Ensuring our customer journeys deliver the best possible experience for customers looking to connect LCTs
- Delivering connections work on time with high satisfaction
- Supporting Local Authorities to develop and deliver regional investment plans.
Focus and impact
Our engagement and research in this area has focused on better understanding the current and future needs of our stakeholders to support them with their decarbonisation plans.
Key outcomes delivered in 2024/25
- Launching ChargePoint Navigator, a digital platform that redefines how public charging infrastructure is planned, this has already helped four Local Authority bids win £20.5m of funding to develop charging networks with a 100% success rate
- Continuously enhancing GB’s only open data portal for local area energy planning, making it easier for stakeholders to access over 170 data sets
- Launching the energy toolkit with UK100, a resource available to elected leaders, cabinet members and officers, to ensure all key stakeholders are informed of the steps needed to create local energy plans.
Why it matters
The transition to Net Zero drives an increasing reliance on the electricity network, with many key sectors, including housing and transport, looking to decarbonise and install low carbon technologies (LCTs). We have a crucial role in supporting customers through this transition, by:
- Ensuring our customer journeys deliver the best possible experience for customers looking to connect LCTs
- Delivering connections work on time with high satisfaction
- Supporting Local Authorities to develop and deliver regional investment plans.
Focus and impact
Our engagement and research in this area has focused on better understanding the current and future needs of our stakeholders to support them with their decarbonisation plans.
Key outcomes delivered in 2024/25
- Launching ChargePoint Navigator, a digital platform that redefines how public charging infrastructure is planned, this has already helped four Local Authority bids win £20.5m of funding to develop charging networks with a 100% success rate
- Continuously enhancing GB’s only open data portal for local area energy planning, making it easier for stakeholders to access over 170 data sets
- Launching the energy toolkit with UK100, a resource available to elected leaders, cabinet members and officers, to ensure all key stakeholders are informed of the steps needed to create local energy plans.
Featured case studies
case study
Supporting local authorities to plan the roll out of EV charge points
case study
Engaging with emergency services to support their transition
