Delivering connections reform
Our focus areas
Why it matters
As we work towards Clean Power 2030, increasing levels of renewable generation connecting to the network across Britain means transmission-level constraints are extending lead times beyond 2030 in some areas.
Connections reform is driving fundamental change to the management of the connections queue. This will enable some customer projects to connect sooner if they are ready to do so and their project is needed to help enable Clean Power 2030. While positive from a Britain-wide perspective, this change creates uncertainty for customers about the future of their projects.
Our engagement and research in this area has focused on better understanding our customers’ priorities as the landscape fundamentally changes, providing transparency to ensure customers are kept up to date with the latest information, and identifying how we can best support customers throughout the process.
Key outcomes delivered in 2024/25
- Enhanced our Network Operational Data Dashboard to provide customers with greater detail on the planning milestones status of projects down to primary substation level
- Kept customers updated through three-weekly calls, including updates on new processes and developments with NESO
- Co-developed our customer portal to make it easier for customers to upload and submit evidence.
Why it matters
As we work towards Clean Power 2030, increasing levels of renewable generation connecting to the network across Britain means transmission-level constraints are extending lead times beyond 2030 in some areas.
Connections reform is driving fundamental change to the management of the connections queue. This will enable some customer projects to connect sooner if they are ready to do so and their project is needed to help enable Clean Power 2030. While positive from a Britain-wide perspective, this change creates uncertainty for customers about the future of their projects.
Our engagement and research in this area has focused on better understanding our customers’ priorities as the landscape fundamentally changes, providing transparency to ensure customers are kept up to date with the latest information, and identifying how we can best support customers throughout the process.
Key outcomes delivered in 2024/25
- Enhanced our Network Operational Data Dashboard to provide customers with greater detail on the planning milestones status of projects down to primary substation level
- Kept customers updated through three-weekly calls, including updates on new processes and developments with NESO
- Co-developed our customer portal to make it easier for customers to upload and submit evidence.
Featured case study
case study
Supporting customers through Connections Reform by providing greater transparency
