Coronavirus (COVID-19) important information
Most non-essential utility work was paused in late March to help limit the spread of Covid-19. We are now restarting work to help customers who would like a new connection or upgrade to the electricity network. Our first priority is to keep our employees, contractors and customers safe, by carrying out work in line with the latest Covid-19 national guidance. If your work was paused, we thank you for your support and our team will be contacting you to agree a programme to complete your work.

Engaging with our Connections customers

Sign up to updates on Connections news and  events
We value the views and opinions of our Connections customers. Read our Incentive on Connections Engagement (ICE) reports to find out our plans for the next few months. Alternatively join us at one of our upcoming events. 

Incentive on Connections Engagement (ICE) 

We have recently published our ICE Quarter three update, showing our initiatives completed between October and December and the progress of our remaining 2019/20 ICE commitments.

View our 2020/21 ICE reports below

ICE - Workplan report
ICE Looking back/looking forward report

View our 2019/20 ICE reports below

ICE - Mid year review
ICE - Quarter 1 report
ICE - Workplan report 
ICE - Looking back/looking forward report 

If you would like to see previous versions of our report, please email us

Ask the Expert surgeries

We understand that customers may need help or advice whilst applying for a new or altered electricity connection. Our 'Ask the Expert' surgeries are in place to give customers the chance to have a one-to-one discussion with our design team about their projects before submitting an application.

If you need help with your application, email us by selecting the service you need. Our surgeries are available for the following services: 


Typical Transaction Times

We pride ourselves on excellent customer service and have made commitments to our customers, to deliver our work quickly and efficiently. Read our guide for more information on our transaction times.                                                                                                                                                                                                                                                                      

Contact us

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Lines are open Monday - Friday 8.30-5.00pm