Coronavirus (COVID-19) important information
Most non-essential utility work was paused in late March to help limit the spread of Covid-19. We are now restarting work to help customers who would like a new connection or upgrade to the electricity network. Our first priority is to keep our employees, contractors and customers safe, by carrying out work in line with the latest Covid-19 national guidance. If your work was paused, we thank you for your support and our team will be contacting you to agree a programme to complete your work.

Engaging with our Connections customers

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We value the views and opinions of our Connections customers. Read our Incentive on Connections Engagement (ICE) reports to find out our plans for the next few months. Alternatively join us at one of our upcoming events. 

Incentive on Connections Engagement (ICE) 

We have recently published our ICE Quarter three update, showing our initiatives completed between October and December and the progress of our remaining 2019/20 ICE commitments.

View our 2020/21 ICE reports below

ICE - Workplan report
ICE Looking back/looking forward report

View our 2019/20 ICE reports below

ICE - Mid year review
ICE - Quarter 1 report
ICE - Workplan report 
ICE - Looking back/looking forward report 

If you would like to see previous versions of our report, please email us. 

  • Connections Customer Forum

    We regularly hold our Connections forums where we share news and updates with our customers. The forums provide customers with the opportunity to give us feedback about our Connections services. Download our latest forum presentation.

    Presentation

  • Distributed Energy Resource (DER)Forum

    At our DER forums we provide updates on low carbon generation on our network, whilst discussing new innovative projects which may be of interest to our customers . Download our latest forum presentation.

    Presentation

  • Competition in Connections (CIC) Forum

    Our CIC workshops provide Independent Connections Providers with updates on our standards and processes. Download our latest CIC forum presentation.

    Presentation

  • Flexibility Hub 

    As a network operator we are always looking for innovative ways to manage and build a resilient network, whilst also trying to save money for our customers. Find out more about what we're doing by visiting our Flexibility hub.

    Find out more

Ask the Expert surgeries

We understand that customers may need help or advice whilst applying for a new or altered electricity connection. Our 'Ask the Expert' surgeries are in place to give customers the chance to have a one-to-one discussion with our design team about their projects before submitting an application.

If you need help with your application, email us by selecting the service you need. Our surgeries are available for the following services: 


Typical Transaction Times

We pride ourselves on excellent customer service and have made commitments to our customers, to deliver our work quickly and efficiently. Read our guide for more information on our transaction times.                                                                                                                                                                                                                                                                      
Find out more

Contact us

Call us

Lines are open Monday - Friday 8.30-5.00pm

0800 029 4285