Engaging with our Connections customers

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We value the views and opinions of our Connections customers. Read our Incentive on Connections Engagement (ICE) reports to find out our plans for the next few months. Alternatively join us at one of our upcoming events. 
Incentive on Connections Engagement (ICE) 

We have recently published our ICE Quarter three update, showing our initiatives completed between October and December and the progress of our remaining 2020/21 ICE commitments.

View our 2020/21 ICE reports below
ICE - Mid year review
ICE- Quarter 1 report
ICE - Workplan report
ICE Looking back/looking forward report

View our 2019/20 ICE reports below
ICE - Quarter 3 report
ICE - Mid year review
ICE - Quarter 1 report
ICE - Workplan report 
ICE - Looking back/looking forward report

If you would like to see previous versions of our report, please email us

Have your say on our ED2 Connections Stakeholder Strategy plans

We're really excited to hear your views on the ED2 Connection Stakeholder Strategy Plan and how your needs and expectations can be better met in the future. We’re looking forward to getting to know you and discovering more about how you feel about various topics. We want to know what’s on your mind and what impacts your organisations.

We would appreciate if you could please read through the document and take a few moments to complete our survey.

Ask the Expert surgeries

We understand that customers may need help or advice whilst applying for a new or altered electricity connection. Our 'Ask the Expert' surgeries are in place to give customers the chance to have a one-to-one discussion with our design team about their projects before submitting an application.

If you need help with your application, email us by selecting the service you need. Our surgeries are available for the following services: 

Typical Transaction Times

We pride ourselves on excellent customer service and have made commitments to our customers, to deliver our work quickly and efficiently. Read our guide for more information on our transaction times.                                                                                                                                                                                                                                                                      

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Lines are open Monday - Friday 8.30-5.00pm