At UK Power Networks, we want to provide our customers with a brilliant service. An important part of this is helping you understand what services you can expect from us. We want to help you if you need to move or connect electricity cables or if you have a power cut.
Our Statement of Services outlines what we do and the services we provide.
Here you’ll find:
- Our contact details
- Help and advice if you have a planned or unplanned power cut
- Information about your rights as a customer
- How to give us feedback on our service
- Details on how you can get additional support in a power cut
You’ll also find details on what to expect if we need to visit your home. Our license conditions set by Ofgem state:
9.2 The licensee must take all reasonable steps to ensure that each Representative of the licensee who visits a Customer’s premises on its behalf:
(a) possesses the skills necessary to perform the required function.
(b) can be readily identified as a Representative of the licensee by a member of the public
(c) uses any password that the licensee has agreed with the Customer
(d) is a fit and proper person to visit and enter the Customer’s premises
(e) is able to inform the Customer, on request, of a contact point for any help and advice that he may require in relation to the safety and security of the supply of electricity.
We may have recently emailed you about this. If you're wondering how and why we've got your email address, you can find out here.
At UK Power Networks, we want to provide our customers with a brilliant service. An important part of this is helping you understand what services you can expect from us. We want to help you if you need to move or connect electricity cables or if you have a power cut.
Our Statement of Services outlines what we do and the services we provide.
Here you’ll find:
- Our contact details
- Help and advice if you have a planned or unplanned power cut
- Information about your rights as a customer
- How to give us feedback on our service
- Details on how you can get additional support in a power cut
You’ll also find details on what to expect if we need to visit your home. Our license conditions set by Ofgem state:
9.2 The licensee must take all reasonable steps to ensure that each Representative of the licensee who visits a Customer’s premises on its behalf:
(a) possesses the skills necessary to perform the required function.
(b) can be readily identified as a Representative of the licensee by a member of the public
(c) uses any password that the licensee has agreed with the Customer
(d) is a fit and proper person to visit and enter the Customer’s premises
(e) is able to inform the Customer, on request, of a contact point for any help and advice that he may require in relation to the safety and security of the supply of electricity.
We may have recently emailed you about this. If you're wondering how and why we've got your email address, you can find out here.