Information

Statement of services

We're currently contacting our customers by phone, text and email to let them know about our services and how to update their details if they're on our Priority Services Register.

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We maintain the electricity networks across London, the South East and East of England

Power cut? Call 105

Search, track and report power cuts

Do you need extra support or additional care in a power cut?

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Our Connections business

With more than 70,000 connections enquiries received each year and being at the heart of the low carbon transition, we regularly monitor and measure our performance to ensure efficient and timely connections to our customers. Learn more about all the ways were improving our performance and how we use our service improvement programme to achieve this.