Customers

Customer Evidence Portal Connections Market Reform - Gate2 evidence gathering portal

To provide a portal for Customers to upload evidence to prove their readiness and alignment to a NESO strategic criteria to enable them to receive gate 2 offers as a part of Connections Reform

Key deliverables

  • Provide portal for customer evidence upload
  • Enable staff review and feedback
  • Automate data extraction and submission to NESO

Target outcomes

  • Simplify and accelerate evidence submission
  • Improve customer and staff experience
  • Ensure data is submitted in correct format to NESO

Measures of success

  • Number of evidence submissions
  • Customer and staff satisfaction
  • Reduction in NESO clarification requests

Stakeholder Engagement

Engagement for the purposes of user training, briefing notes, end user forums, end user testing, end user webinars.

Timeline

Planned start:
01.01.2025
Target completion:
29.08.2025

Status

Completed

Milestones

  • UAT signoff (Apr 25)
  • Technical cut over (May 25)
  • External Go-live (May 25)
  • Early support (Jun 25)
  • Data extraction (Aug 25)

Change log