Digitalisation Strategy and Action Plan

Welcome to UK Power Networks Digitalisation Strategy and Action Plan Microsite. Here you can gain insight into our strategy and corresponding digital projects and initiatives, with updates provided every six months to provide an up-to-date view of our progress.

Whilst the full, detailed strategy is available for download, this site provides an interactive, high-level view of what we are planning, doing and delivering to advance our digital capabilities, products and services.

Stakeholder input is crucial in helping inform, iterate and effectively deliver our strategy. We are therefore always keen to receive your input and feedback. If you have questions or comments about our strategy, action plan or associated delivery, please contact us via: digital@ukpowernetworks.co.uk

Whilst the full, detailed strategy is available for download, this site provides an interactive, high-level view of what we are planning, doing and delivering to advance our digital capabilities, products and services.

Stakeholder input is crucial in helping inform, iterate and effectively deliver our strategy. We are therefore always keen to receive your input and feedback. If you have questions or comments about our strategy, action plan or associated delivery, please contact us via: digital@ukpowernetworks.co.uk

Explore our digitalisation strategy

Our digital strategy is focused on delivering smarter, faster, and more sustainable outcomes for our customers by transforming how we operate and innovate. It’s not just about technology - it’s about empowering people, streamlining processes, and creating purposeful value through continuous learning and collaboration.

Our Digitalisation Portfolio Framework

The below framework provides definition to our portfolio of digital projects and initiatives, arranging them under four key pillars, underpinned by an enabling digital infrastructure of data, technology and people.

This diagram facilitates navigation to more detail in relation to each of our strategic initiatives, constituting our Digitalisation Action Plan, against which updates on progress will be provided on a regular basis.

Our Digitalisation Portfolio Framework

The below framework provides definition to our portfolio of digital projects and initiatives, arranging them under four key pillars, underpinned by an enabling digital infrastructure of data, technology and people.

This diagram facilitates navigation to more detail in relation to each of our strategic initiatives, constituting our Digitalisation Action Plan, against which updates on progress will be provided on a regular basis.

Our digital initiatives

Delivery of the products, services and solutions within each of the four pillars depends on a number of foundational enabling capabilities. These aren’t necessarily transformational but enable the success of our ongoing digitalisation journey. It includes initiatives across Data and Information, Technology and Cyber as well as People and Process.

Featured projects

Employees

Intelligent Automation (Phase 1)

Deployment of bots to manually intensive processes across our business to improve timeliness, efficiency and accuracy of manual processes through automation.

Status: CompletedTarget end: 24.01.2025

See project
Assets and Operations

Constellation

Making substations smart by installing computers in them to analyse and reconfigure the network based on specific conditions to increase the resilience of the distribution network, free up capacity and allow more renewable generation to connect.

Status: In ProgressTarget end: 30.09.2026

See project
Customers

Emerge

Enhance our online Smart Connect connection application tool, and related processes and standards, to allow meter operators (MOP) to undertake emergency fuse upgrades at customers’ homes.

Status: CompletedTarget end: 30.08.2023

See project
Customers

Socially Green

Vulnerable customer segmentation using research and data analysis to better understand future customer vulnerabilities and localised service needs that informs our strategy and plans.

Status: CompletedTarget end: 31.12.2023

See project
View all projects

Download our digital strategy

Download a detailed strategy of what we are planning, doing and delivering to advance our digital capabilities, products and services. You can also look at our previous digital strategy reports.

Provide feedback

Stakeholder input is crucial in helping inform, iterate and effectively deliver our strategy. Please provide feedback by emailing us at digital@ukpowernetworks.co.uk and ask questions about any aspect our Digitalisation Strategy and Action Plans.