Customers
Emerge
Enhance our online Smart Connect connection application tool, and related processes and standards, to allow meter operators (MOP) to undertake emergency fuse upgrades at customers’ homes.
Key deliverables
- Updated systems, processes and standards for fuse upgrades
- Training and accreditation package for wider rollout to additional MOPs
Target outcomes
- Ensure Distribution Network Operators are not a blocker to low carbon technology adoption
- Improved customer experience
Measures of success
- Uptake by additional meter operators
- Number of fuse upgrades performed by meter operators
- Customer satisfaction
- UK Power Networks cost reduction
Stakeholder Engagement
Disseminated outcomes at industry events. Feedback was that broader uptake must be evidenced before networks and suppliers will consider adoption. In response, we engaged other distribution networks through the Energy Networks Association to drive national uptake. Ongoing engagement with energy suppliers for broader MOP uptake. Signed contract with Octopus Energy for ongoing service delivery
Timeline
Status
CompletedMilestones
- Decision to proceed with further trial with additional meter operator (Jul 23)
- Refreshed business case, and legal and safety assessment (Jun 23)
