Employees
Intelligent Automation (Phase 1)
Deployment of bots to manually intensive processes across our business to improve timeliness, efficiency and accuracy of manual processes through automation.
Key deliverables
- Automation of manually intensive workflows and processes
Target outcomes
- Increased productivity from existing FTE
- Improved customer experience from faster response time
- Increased consistency and quality of data
Measures of success
- Increase in value-add productivity from front line teams
- Improvement in customer satisfaction scores resulting from more efficient and effective service delivery
- Increase in data quality, completeness and accuracy
Stakeholder Engagement
We have held walkthroughs for users to demonstrate the manual effort, process steps and systems as part of a process, assessing the complexity and time to complete as part of a benefits case (e.g. FTE (Full time equivalent) saving, strategic benefits & non-financial benefits) with an outline of the technical approach to automate the task. Stakeholders will then be involved in deeper dives into the process and data flows to build a Business Requirements Document. For larger automations where there was no existing process, or the process needed redesign before automation was possible, we held exploratory workshops working with them to design apps and/or bots to suit the requirement
Timeline
Status
CompletedMilestones
- Use Case 3 - Testing of Small Tools (Aug 23)
- Use Case 4 - Safety incident reporting (Cancelled)
- Use Case 5 - Pre-Arranged Interruptions (NOP) (Dec 24)
- Use Case 6b - MPAN (Meter Point Administration Number) Management II (Jan 25)
- Use Case 1b - Allocations of connections work (LPN) (Jun 24)
- Use Case 1a - Allocations of connections work (EPN) (May 23)
- Use Case 2 - HR Onboarding and Change (JML) (May 24)
- Use Case 6a - MPAN (Meter Point Administration Number) Management (Oct 24)
