Customers

Socially Green

Vulnerable customer segmentation using research and data analysis to better understand future customer vulnerabilities and localised service needs that informs our strategy and plans.

Key deliverables

  • A web based social-temporal map exposing the data
  • Proposed services to mitigate future exclusion

Target outcomes

  • Understanding of customer exclusion factors
  • Better supported customers facing exclusion

Measures of success

  • Usage of the socio-temporal map to identify customers in hard to reach areas
  • Procurement of flexibility from customers in hard to reach areas

Stakeholder Engagement

Held a workshop with a social housing community in September 2023 showing the benefits of energy efficiency upgrades and drive engagement in flexibility

Timeline

Planned start:
01.11.2020
Target completion:
31.12.2023

Status

Completed

Milestones

  • First iteration of the User Interface ('UI) deployed for inclusive flexibility (Dec 23)
  • Customer Vulnerability Top up trials (Jul 23)

Change log

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