Assets and Operations

Illegal services tracking solution - Service Integrity Database

To provide an auditable and secure database that can capture, manage and report on the progress of Illegal Service Connection cases.

Key deliverables

  • Develop secure, auditable database for illegal service tracking
  • Facilitate case reporting and progress tracking
  • Integrate with Service Integrity Team mailboxes for reporting

Target outcomes

  • Improve data integrity and reporting
  • Enhance visibility of case progress and performance

Measures of success

  • Full adoption by Service Integrity Team
  • Successful migration of existing database
  • Improved reporting accuracy

Timeline

Planned start:
01.07.2024
Target completion:
20.06.2025

Status

Completed

Milestones

  • User Acceptance (May 25)
  • System Training (Jun 25)
  • Go live (Jun 25)
  • Data Import (Migration of existing jobs) (Jun 25)
  • Early Life Support (ELS) (Jul 25)

Change log