Please wait until we have visited you at your property and we can give you much more detail about what needs to be done. As a general guide, you need to do the following before our engineers arrive to carry out the work.
Some customers choose to work with their builder to leave their electricity supply in it’s current position and box it in for example. If this is the option you choose, please ensure your builder is aware of the building regulations that govern working around electrical supplies.
You can also look into another company completing this work and employ an Independent Connections Provider. The company you choose must be trained to work on the electricity network. Electricians or builders cannot carry out this work. Find out more about these companies. Please note that these companies tend to work on larger projects, not domestic work.
You can buy your meter box yourself. There are a number of suppliers you can choose to buy these from and we’ll let you know when we come and visit your property. Please ensure whatever meter box you choose, it’s one that’s approved by us. It must be lockable and made from glass reinforced plastic with a baseboard fitted inside to mount the meter and electrical equipment. Please make sure you purchase a meter box that is the correct size to fit electricity equipment inside, slim fit boxes do not comply with our standards because they aren’t big enough.
You can do your own digging on your land
We can dig this for your or you can arrange this yourself. We may need you to dig to a considerable depth to access the electricity cables which may involve using professional digging machinery. If you are doing the digging then please note digging near live electricity cables is dangerous particularly as electricity cables and other utilities may be present. You must ensure you have read and understood the booklet “Avoiding danger from Underground Services” (HSG47) published by the Health and Safety Executive. It will be your responsibility to backfill the hole or trench, dispose of any leftover material and restore the original surface.
We will always aim to meet someone onsite, so we can talk the work through with you. Lots of customers find this really useful. We are happy to meet with your electrician or builder too, please let us know who that will be when we contact you about booking the visit in. Our surveyor will visit your property at no cost and the visit will take about an hour.
We understand that you may still have questions. Please email us your questions and we'll email you back within 48 hours.
The next step is booking an appointment with one of our surveyors so they can visit your property and give you a price.